Desktop Support Engineer

Vor 3 Tagen

Berlin, Deutschland Total IT Global Vollzeit

Total IT Global is a leading IT infrastructure services provider offering holistic vendor agnostic hardware and managed service solutions globally. We work closely with our customers and undertake full accountability of their goals by providing end to end support at every stage of the IT hardware lifecycle i.e. from consulting, procurement, maintenance support all the way to Green Disposal and data destruction – all under one roof. With ‘Nimble’, ‘Holistic’ and ‘Innovative’ as our core competencies, Total IT Global propagates agility and delivers service excellence to our customers comprising Global Multi-National Companies across more than 112 countries worldwide.

Tasks
  1. Job Description DSS

(a) Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software, and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Centre. Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customer’s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite. Ideal candidate should have 1-3 years’ experience in Windows Desktop support.

Requirements

Position Responsibilities and Functions

  1. a) Provide first/second level contact and problem resolution for customer issues.
  2. b) Work with Third Party Vendors to remediate complex AV issues as needed.
  3. c) Provide timely communication on issue status and resolution.
  4. d) Maintain ticket updates for all reported incidents.
  5. e) Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.
  6. f) Should have basic knowledge of Mac operating system, to support Apple pc users.
  7. g) Install, upgrade, support and troubleshoot for printers, computer hardware.
  8. h) Performs general preventative maintenance tasks on computers, laptops, printers.
  9. i) Performs remedial repairs on Desktops, laptops, printers, and any other authorized peripheral equipment.
  10. j) Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
  11. k) Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.
  12. l) This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.
Benefits

- Permanent Role

- Holidays

- Medical insurance

- Other Benefits

  • Desktop Support Technician

    vor 7 Monaten

    Berlin, Deutschland Sybex Support Services Vollzeit

    Exp: 2+ years Base Skill Set: - A+ Certification or equivalent experience - Good working knowledge of Active Directory - 2+ years’ experience providing technical support in a fast paced and constantly changingenvironment up to executive management level. - Excellent customer service and communicationskills including providing VIP support - Experience...

  • Desktop Support

    vor 7 Monaten

    Berlin, Deutschland Sharp Brains Ltd Vollzeit

    Position: EUC L1 (Deskside Support ) - Working Hours: Full-Time - Monday to Friday, Standard Business Hours - Start Date: As soon as possible - Employment Type: Fixed Term Contract - Preferred Contract: B2B with Sharp Brains Limited (UK) - you should be eligible to contract/file your taxes yourself. (As Self Employed / Contractor or through an Umbrella...

  • Desktop Support

    vor 6 Monaten

    Berlin, Deutschland Sharp Brains Ltd Vollzeit

    **Position**:EUC L1 (Deskside Support ) - **Working Hours**:Full-Time - Monday to Friday, Standard Business Hours - Start Date: As soon as possible - **Employment Type**: Fixed Term Contract - **Preferred Contract**: B2B with Sharp Brains Limited (UK) - you should be eligible to contract/file your taxes yourself. (As Self Employed / Contractor or through an...

  • Desktop Support

    vor 7 Monaten

    Berlin, Deutschland KNN IT Vollzeit

    KNN IT is looking for a Backfill Desktop Support for a vacant position in Berlin, Germany. Below are the requirements: - Relevant experience in Desktop Support - German level of B-2 or above - Living or residing in Munich or in a close vicinity - Have an active German VISA status **Job Type**: Temporary Contract length: 3 weeks **Salary**: Up to...

  • Desktop Support Technician

    vor 2 Monaten

    Berlin-Kreuzberg, Deutschland Excis Compliance LTD Vollzeit

    Wir suchen einen erfahrenen **Desktop Support Technician **für ein langfristiges Projekt bei einem führenden Technologie - und Verteidigungskunden. Der Schwerpunkt dieser Position liegt auf **Windows 11-Upgrades** und technischem Vor-Ort-Support am Hauptsitz des Kunden. Diese Rolle bietet Stabilität und eine voraussichtliche jährliche Verlängerung des...

  • Level 2 Desktop Support

    Vor 6 Tagen

    Berlin, Deutschland Allied Worldwide Limited Vollzeit

    **We are hiring!!! L2 Desktop Support Engineer in Berlin (English and German)** 5 days per support, 1 year contract **About us** We are a global provider of IT Resources, IT Managed Services and flexible, ad-hoc IT Resource and Project Support. Founded in 1992, we have a proven track record of delivering business solutions to global organisations and...

  • Desktop Support Technician

    vor 7 Monaten

    Berlin, Deutschland Tesla Vollzeit

    What to Expect - Tesla is looking to hire a Desktop Support Technician to join our team in Berlin, Germany. This position will be on the front lines of Tesla’s IT systems support. IT Desktop Technicians will be the face of IT for internal customers. The primary task of this position will be to deliver first and second-line support, troubleshoot and resolve...

  • Windows Client

    vor 5 Monaten

    Berlin, Deutschland Axel Springer SE Vollzeit

    Die Axel Springer SE ist ein Medien- und Technologieunternehmen mit einer Vielzahl erfolgreicher journalistischer Angebote sowie Vermarktungs- und Rubrikenportalen in Deutschland und international in mehr als vierzig Ländern. Gemeinsam haben wir ein Ziel: We empower free decisions. Denn Axel Springer ermöglicht es Menschen, mit unabhängig recherchierten...

  • L1 Desktop Support Technician

    vor 7 Monaten

    Berlin, Deutschland FST Vollzeit

    **Language requirements**:Native German Speaker **Other requirements**: 1. Experience with OracleXStore.(mandatory) 2. Valid work permit, technician needs to be available at least 6 months. **Overview**: We are looking for a Technician to support a customer location in Berlin. This role requires a highly skilled individual with L1 desktop support...

  • L1 Desktop Support Technician

    vor 7 Monaten

    Berlin, Deutschland FST Vollzeit

    Language requirements: Native German Speaker Other requirements: Experience with OracleXStore.(mandatory) Valid work permit, technician needs to be available at least 6 months. We are looking for a Technician to support a customer location in Berlin. This role requires a highly skilled individual with L1 desktop support capabilities. Key...

  • Level 2 Desktop Support

    vor 7 Monaten

    Berlin, Deutschland Allied Worldwide Limited Vollzeit

    **About us** We are a global provider of IT Resources, IT Managed Services and flexible, ad-hoc IT Resource and Project Support. Founded in 1992, we have a proven track record of delivering business solutions to global organisations and Fortune 500 companies in over 40 countries. Over the last 27 years, we have delivered millions of pounds in cost savings...

  • Microsoft Desktop Support Specialist

    Vor 2 Tagen

    Berlin, Deutschland Wire Vollzeit

    Microsoft Desktop Support Specialist (M/F/d)Wire is transforming the way businesses communicate at the same speed that our founders disrupted telephony with Skype. Recognized by IDC, Forrester, and Gartner as one of the most secure collaboration platforms on the market, Wire offers messaging, audio/video conferencing, file-sharing, and external collaboration...

  • Application Support Engineer – Berlin – Real time Support

    vor 4 Wochen

    Berlin, Deutschland Kite Consulting Group Vollzeit

    Application Support Engineer – Berlin – Real time SupportAn Application Support Engineer is required by a Global Client based in Germany. This role will act as the primary point of contact for live support issues for their Primary Trading Platform and will be based in the Berlin office. The Berlin office was established last year and is growing rapidly...

  • German Speaking Technical Support Engineer

    vor 4 Wochen

    Berlin, Berlin, Deutschland Teleperformance Greece Vollzeit

    Are you a technology enthusiast looking for a new challenge? We are seeking a German speaking Technical Support Engineer to join our team in Greece.We offer a competitive monthly salary of $2,500 plus 2 extra salaries per year, making it a total of $7,500 annually. On top of that, we provide complete support to help you relocate to Greece, including flight...

  • Technical Support Specialist I

    vor 7 Monaten

    Berlin, Deutschland Precision Medicine Group Vollzeit

    Do you enjoy providing technical troubleshooting and support, working directly with users to provide IT solutions? Do you want to join a stable, established IT environment with a strong team culture and advancement potential? If so, our Corporate IT team is hiring a **Technical Support Specialist **to support our Berlin Lab and Corporate team...

  • Technical Support Specialist

    vor 2 Monaten

    Berlin, Deutschland Precision Medicine Group Vollzeit

    Do you enjoy providing technical troubleshooting and support, working directly with users to provide IT solutions? Do you want to join a stable, established IT environment with a strong team culture and advancement potential? If so, our Corporate IT team is hiring a **Technical Support Specialist **to support our Berlin Lab and Corporate team...

  • Support-Engineer [m/w/d]

    vor 2 Monaten

    Berlin, Deutschland Virtimo Vollzeit

    Support-Engineer [m/w/d] gesucht: Verwirkliche dich bei dem Unternehmen mit dem V-Faktor! Vielfalt. Ein Team aus 120 Expert:innen – und echten Persönlichkeiten. Verbindung. Mehr als 350 Kund:innen verschiedener Branchen haben sich für uns entschieden. Verantwortung. Gegründet 2010 in Berlin, vollständig in Mitarbeiterbesitz. Verstehen. Von der...

  • Support-Engineer [m/w/d]

    vor 3 Monaten

    Berlin, Deutschland Virtimo Vollzeit

    Support-Engineer [m/w/d] gesucht: Verwirkliche dich bei dem Unternehmen mit dem V-Faktor!Vielfalt.Ein Team aus 120 Expert:innen – und echten Persönlichkeiten.Verbindung.Mehr als 350 Kund:innen verschiedener Branchen haben sich für uns entschieden.Verantwortung.Gegründet 2010 in Berlin, vollständig in Mitarbeiterbesitz.Verstehen.Von der Analyse über...

  • IT-Support-Experte

    Vor 4 Tagen

    Berlin, Berlin, Deutschland PŸUR Vollzeit

    StellenbeschreibungWir suchen einen erfahrenen IT-Support-Experten, der unsere IT-Infrastruktur und -Anwendungen aufrechterhält. Der Kandidat sollte über umfassende Kenntnisse von Windows-Betriebssystemen, Microsoft Office-Anwendungen und anderen gängigen Unternehmenssoftwareanwendungen verfügen.Die Hauptaufgaben bestehen aus:Ansprechpartner für interne...

  • Onsite Supporter

    vor 7 Monaten

    Berlin, Deutschland ENITAS Deutschland GmbH Vollzeit

    Du bist ein kommunikativer und aufgeschlossener Mensch? Darüber hinaus liebst Du es nah an Deinen Kunden zu sein und an der Hardware zu tüfteln? Dann haben wir den passenden Job für Dich! Bewirb Dich als Onsite Supporter (w/m/d) Aufgaben - Vor Ort-Entstörung von Supportfällen - Verwaltung und Bereitstellung von Arbeitsplatzrechnern und...