Head of Service Operations

vor 1 Tag

Düsseldorf, Deutschland Utimaco Management GmbH Vollzeit

Location: Düsseldorf
- Utimaco is an international provider of IT security solutions and cybersecurity technologies with headquarters in Aachen (Germany) and Campbell (USA). For over 35 years, we have been developing innovative solutions for the protection of people, data and communications that meet the highest standards. We are the world's leading manufacturer of hardware security modules and compliance solutions in a wide range of industries such as automotive, banking, telecommunications and many more.

With our global network of partners and customers, we contribute to making digital information and infrastructures secure worldwide. Become part of our team and help us make the digital world more secure - together we are shaping the future of IT security.

**Your tasks**:

- Lead, mentor, and develop the Service Operations team, fostering continuous learning, engagement, and managing 24/7 on-call schedules.
- Manage cloud and data center operations and ensure the reliability, scalability, and performance of the Trust-as-a-Service Platform and Services; implement DevOps practices, automate infrastructure deployments, and drive continuous improvement.
- Collaborate with global support and NOC teams for timely customer support and incident resolution; ensure compliance with global policies and implement ITIL processes to champion customer satisfaction.
- Contribute to cloud and data center strategies, support OPEX and CAPEX planning, drive operational excellence initiatives, and meet targets for service quality and efficiency.
- Manage budgets and costs, implement and maintain CMDB and service documentation, and lead projects to successful delivery within budget constraints.

**Your profile**:

- Strong proficiency in infrastructure components like Enterprise Linux, Logging and Monitoring frameworks, Microsoft Azure, VMWare, Pure Storage, and Juniper; a solid background in DevOps practices, automation tools, and adaptability to evolving technologies.
- Proven ability to lead and develop high-performing, culturally diverse teams; strong leadership and project management skills with the capacity to motivate and guide teams effectively.
- Excellent verbal and written communication skills in English, including effective presentation, listening, and interpersonal skills for collaborative teamwork.
- Strong analytical skills for efficient incident resolution and process optimization; customer-centric mindset committed to delivering exceptional service and driving continuous improvement initiatives.

**We offer**:

- An open and friendly corporate culture characterized by constructive and collaborative interaction.
- We provide you with support for your future plans with a company pension scheme (depending on country-specific circumstances).
- Early risers and night owls - thanks to a flexible working model you can organise your working day yourself.
- We also support you privately - benefit from special payments or additional vacation days on anniversaries or other special occasions.
- We provide all employees with health insurance for overseas travel and private accident insurance.
- Utimaco is growing and living diversity Our global team includes colleagues from 42 nationalities and 45 different languages spoken.

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