Head of Customer Services

vor 2 Stunden

Berlin, Deutschland KOS International Limited Vollzeit

**Responsibilities**:

- Integrate global call center resources, optimize layout for efficient collaboration and unified management, boosting overall operational efficiency.
- Build a comprehensive customer service system with key modules like personnel management, process optimization, and quality monitoring to standardize services.
- Develop and implement global customer service strategies to enhance customer satisfaction and loyalty, supporting the company's business growth.
- Analyze global customer data to identify needs and pain points, offering decision - making basis for product and service innovation.
- Manage the global team by setting and supervising performance indicators, conducting training, and planning career development.

**Job Requirements**
- A bachelor's degree or above, with experience in foreign - funded enterprises preferred.
- Over 10 years of customer service center management experience, having managed teams of thousands (including outsourcing teams), with multinational team management experience being an advantage.
- Proficient in call center operations with strong organizational, coordination, and communication skills, and expert in data analysis tools.
- Fluent in English for business communication and cross - cultural interaction.
- Able to travel globally frequently, with strong pressure - handling ability, market insight, and innovativeness.

Pay: 200.000,00€ - 250.000,00€ per year

Application Question(s):

- How many people have you managed in a team?

**Experience**:

- call center: 10 years (required)

**Language**:

- bilingual（Chinese and English） (required)

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