Service Desk Assistant

Job Introduction
We have an exciting (and challenging) opening for a **Service Desk Assistant in Cologne**.

Dynamic, Energetic, Entrepreneurial, Highly Motivated, ResilientIf this describes you then we would love to hear from you :) Come and join talented diverse Serco team at EASA based in Cologne, Germany.

**_Discover the offer below and click on ‘Apply’ if you know that your skillset and talents are a suitable match for this opportunity._**
- **Serco - The employer of choice for a career within the Space Sector.**

Serco are a trusted provider of services to National Space Agencies and the European Space Agency (ESA), we have over 40 years’ experience supporting the space sector and providing services for all stages of our customer’s space missions.
- **Join our community of space specialists across Europe**

We are proud to support the European institutional Space landscape: Serco boasts an extensive network of Space professionals located at our offices in Darmstadt, Noordwijk, Frascati, Paris and Madrid, all within close proximity of our two largest space sector customers, European Space Agency/European Space Operations Centre (ESA/ESOC) and European Organisation for the Exploitation of Meteorological Satellites (EUMETSAT).
- **Supporting Women in Aerospace**

Diversity and Inclusion is extremely important to us. Supporting women's opportunities, development and visibility in the space sector is key and that is why we are proud members and supporters of Women in Aerospace Europe, a dynamic and global network supporting women's careers in Aerospace.

Women in Aerospace Europe (WIA-E) - Supporting women in STEM (wia-europe.org)

Main Responsibilities
As **Service Desk Assistant** you will concentrate your activities on the following:

- User account creation/modification/closure/deletion and access rights management via MS AD or successor;
- Mailbox creation/management/closure via MS exchange Admin Center, Maas360 or successor;
- Phone and Jabber instant messaging configuration/management via Cisco Unified Communications System or successor;
- Webex account creation/modification/closure via service provider portal;
- MFA support via MS Azure portal or successor;
- Introducing new comers to the IT environment;
- Project support such Softphones, mailbox cleanup, network share reorg exercise, etc.;
- Training and coaching support for (new) IT services;
- Communication support (intranet, maintenance messages, etc.);
- Basic maintenance on local printers, MFDs and print server (toner and supplies replacement, remove paper jams, user administration, etc.);
- Checking filtered mails via SpamManagement Engine Spam Titan or successor;
- Backup/Restoration of local files via Veritas DLO or successor;
- Ticket creation and follow up on tickets on ticketing tools of external service providers and sync to the EASA ticketing tool Omnitracker or successor.

**_ Do you think you are the person we are looking for? See below what experience or knowledge you should bring_**:

- Knowledge or preferably professional experience in image deployment
- German at Level B2 or higher
- High
- Flexibility, including to work at night and during weekends as a response to crisis situations or planned activities such as inventory exercise.
- Ability to work accurately under pressure and tight deadlines.**Important**

Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.

Applicants are reminded that they will be requested to produce such documentation during the recruitment process.

Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization.

**_Data Protection:_**
- When creating a profile on the Serco Career Centre you agreed to the Data Protection policy, a copy is available upon request._
- You may submit a written request revoking your consent to this agreement at any time._

About The Company
**Why should you join Serco ?**

At Serco not only is the nature of the work we do important, everyone has an important role to play.
- Meaningful and vital work_ - You’ll contribute to methodologically intercepting challenges whilst achievements will also be recognised and celebrated.
- A world of opportunity_ - You’ll be wholeheartedly supported with development and career progression
- Great people_ - You’ll become an integral member of a well-defined and supportive team who believe passionately in the value of our work.

**What we offer**
- Chance to contribute to innovation in the public services sector
- A company passionate about diversity and inclusion
- Permanent employment with comprehensive Serco Benefits package.

**About Serco**

At Serco, not only is the nature of the work we do important, everyone has an important role to play when managing complex public services.

We are a team of 60,000 people responsible f