Service Management Coordinator

vor 2 Wochen

Berlin, Deutschland Digital Turbine Vollzeit

At Digital Turbine, we want to make mobile advertising experiences more meaningful and rewarding for users, app publishers, and advertisers — connecting Digital Turbine’s partners to more consumers, in more ways, across more devices. We provide app publishers with powerful ads and experiences that payoff, advertisers with powerful ads and experiences that fuel performance and captivate consumers, and help telecoms and OEMs to supercharge awareness, acquisition and monetization. In a rapidly changing industry, we are always looking to create better paths of discovery to connect consumers, publishers, and advertisers in the mobile ecosystem.

**Key Responsibilities for the Service Management Coordinator**:

- Perform daily production incident management reviews - ticket accuracy, reports, follow-up
- Acts as Incident Manager during critical events; drive issue to resolution, help document issue, and assist to prepare executive level incident summary
- Facilitate Post Incident review, drive to the root cause, counter measures, and executive summary
- Ensures Change Records are complete/accurate - create reports and provide follow-up
- Participate in Continuous Improvement Process for Service Management
- Participate in SOX compliance planning and reporting
- Ability to communicate and educate users on Service Management best practices
- Interface with all Technology teams
- Provide on-call Service Management support, able to work nights and/or weekends according to the on-call schedule

**Minimum Job Requirements for the Service Management Coordinator**:

- Experience working in IT Service Management, Operations, Helpdesk, or Service Desk
- ITIL version 3 certification
- Strong analytical, written/verbal communication skills
- Basic understanding of Cloud environments (Google Cloud, AWS)
- Work in a Global 24x7 service environment

**Preferred Experience for the Service Management Coordinator**:

- ITIL version 4
- Bachelor’s Degree in Computer Science or 4 years equivalent work experience
- Strong organizational, documentation, and engineering/troubleshooting experience, as well as a desire for continuous service improvements
- Ability to effectively prioritize and execute service management tasks in a high-pressure environment while managing changing priorities
- Prior work with Jira, Confluence, and notification tools like PagerDuty

**About Digital Turbine**:
Digital Turbine (NASDAQ: APPS) powers superior mobile consumer experiences and results for the world’s leading telcos, advertisers and publishers. Its end-to-end platform uniquely simplifies the ability to supercharge awareness, acquisition and monetization — connecting Digital Turbine’s partners to more consumers, in more ways, across more devices.

The company is headquartered in Austin, Texas, with global offices in New York, Los Angeles, San Francisco, London, Berlin, Singapore, Tel Aviv, and other cities serving top agency, app developer, and advertising markets. Listed on Deloitte Technology Fast 500 for six consecutive years since 2015 and winner of Austin Chamber of Commerce’s Company Culture in 2020.

Digital Turbine is an equal opportunity employer and committed to building a diverse and inclusive team. We welcome people of different backgrounds, experiences, abilities, and perspectives

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