Head of Fraud Management

vor 1 Woche

Munich, Deutschland Sky Deutschland GmbH Vollzeit

Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.

Please be advised: Due to our international corporate culture, we publish all our job advertisements in English. Nevertheless a significant part of this job will be in German.

We're looking for you to join the Treasury, Billing & Collection DACH Team

**What you’ll do**
- In your position you'll be responsible for the professional and disciplinary management of the Fraud Management team with 4 employees
- Your tasks include the motivation of your employees through a cooperative management style and the further development and promotion of their potentials
- You'll ensure that operational processes are carried out in accordance with defined service and quality standards, that processes are continuously developed and that the agreed process objectives are achieved
- You'll take care of maintaining and evaluating the process performance and the continuous development of the reporting and the key performance indicator system
- You're in charge of the continuous assessment of the risk situation and develop and implement strategies and measures for damage minimization
- You'll actively participate in day-to-day operations and support projects and special investigations, working closely with the Legal, Sales, Supply Chain, CS, Compliance, Audit and Billing teams

**What you’ll bring**
- You've a degree in economics, (business) informatics or comparable training as well as 6-8 years of relevant professional experience, ideally in fraud or risk management with a focus on B2C - a CFM/CFE certification would be an advantage
- You bring in-depth, comprehensive technical and methodological expertise in the areas of prevention, detection and recovery, as well as legal requirements and regulatory standards
- You've practical experience in leading employees, which you have acquired through your professional experience in a technical role
- Strong analytical and conceptual skills as well as knowledge of process and project management are among your strengths
- You describe yourself as dedicated and independent and your way of working as goal-oriented and with a strong team orientation.
- Your strong communication and presentation skills as well as your profound knowledge of Excel, preferably also with SQL and VBA knowledge, set you apart from others
- A good command of written and spoken English & very good German rounds off your profile

**Our benefits**:
At Sky, we'll give you our full support, so you'll be all set to achieve your best. Our range of rewards really are something special, here are just a few:

- Free Sky - watch all our content for free
- Hybrid working model (60/40)
- Flexible working hours with overtime compensation
- 30 days of vacation + Holiday Buy
- Subsidized Deutschland Ticket
- PME Family Service & Parent-Child Office
- Company pension scheme

**Inclusion**:
**Why wait?**
- **A job you love to talk about.**
***

Sky Deutschland GmbH
People & Organisation
Your Contact: Anna Maria Hirner

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