Level 2 Support Technician

JOIN OUR TEAM AND MAKE A DIFFERENCE** ** 

**Company Overview**:
Our mission is to revolutionize implant dentistry by eliminating failures, reducing costs, and making a life-changing procedure predictable and easy—for both patients and dental professionals.

Every day, people around the world regain their ability to smile, speak, and eat with confidence—thanks to dental implants. But behind that transformation is a complex, technique-sensitive processand that’s where we come in.

At Imetric, we’re rethinking the way full-arch implant treatments are delivered. Our technology brings consistency to a difficult, unpredictable process—eliminating stress, lowering costs, and empowering clinicians to deliver perfect results that restore confidence and quality of life for patients.

**We don’t just make scanners. We make second chances.**
If you want your work to have real purpose—and real impact—join us.We partner withlike-minded, passionate clinicians and lab techs to create digital workflows that delight patients with life-changing smile restorations

**Job Overview**: Imetric delivers best-in-class photogrammetry technology and service to ensure high-quality outcomes for dental implant patients. As we expand into Frankfurt, Germany. Imetric is looking for passionate, multilingual professionals to join our support team.

**Position: Level 2 Technical Support Agent**
**Location: Remote (Based in Frankfurt, Germany [Required])**:
**Who We Are Looking For**:
Imetric is seeking motivated, self-starting individuals with experience in Information Technology, Computer Science, or Dental Clinic environments. This customer-facing technical role involves supporting, training, and troubleshooting the ICam Photogrammetry System for dental professionals across multiple language regions.

Language Requirements:

- Fluent English - Required
- Fluent German - Required
- Fluent in either French _or_ Turkish - Required (you must be fluent in one of these languages, but not necessarily both)

**Qualifications**:
**Education / Certifications**: Associate Degree in Computer Science or related field
- CompTIA A+, Network+, or Security+ certifications (preferred but not required)

**Experience**: 1-3 years in Customer Service, IT Support, or dental ckinic environments. Experience with technical installations or training is a strong plus.

**Responsibilities**:

- Leverage existing ICam Photogrammetry training materials to instruct doctors, dental assistants, and lab technicians.
- Install and configure system software and hardware, both remotely and during occasional on-site visits.
- Support the creation of troubleshooting and training resources.
- Educate customers (dentists and dental labs) on workflow optimization and implementation.
- Provide direct customer support via phone, video call, and helpdesk.
- Log and document support tickets and client communication.
- Assist with course preparation, including AV setup, during in-person sessions.
- Troubleshoot ICam hardware and IScan software, creating internal documentation for fixes and updates.

**Why Join Imetric**:

- Join us in bringing smiles to millions via the industry’s most accurate and #1-selling dental photogrammetry.
- Help bring a life-changing procedure to people around the world.
- Work remotely while staying connected to a dynamic tech-dental hub in Frankfurt, Germany.
- Be part of a growing, innovative company shaping the future of digital dentistry.
- Collaborate with engineers, top dental professionals, and educators from around the world, and help shape the support tools that empower dental professionals.
- **Note**:_ _This position is remote but limited to applicants who live in or around Frankfurt to support regional operations._

Pay: 2.300,00€ - 4.000,00€ per month

**Language**:

- English (preferred)

Work Location: Remote