Senior Desktop Support Technician

vor 1 Woche

Frankfurt am Main, Hessen, Deutschland Advance Global IT Support (AGITS) Vollzeit

The position of Senior Help Desk Support Specialist Computing performs troubleshooting, repair, and preventative maintenance of end user computing equipment and peripheral equipment at corporate locations.

The candidate works on assignments of a diverse scope where analysis of data and hardware requires evaluation of identifiable factors. The candidate exercises judgment with supervision within the generally defined practices and policies in selecting methods and techniques for obtaining solutions and acts as a liaison between customers, departments, and within the organization to lead problem resolution.

Essential duties for the position include, but are not limited to the following:

· Provide onsite support to Authorized Users with operational and technical support and to meet specified SLAs

· Resolve incidents and problems associated with EUC equipment

· Perform reactive troubleshooting to effectively identify potential incidents or problems, and attempt to eliminate them to occur in the future

· Support Authorized Users in connecting or attempting to connect to corporate network and assist in the coordination and completion of accessing LAN, print, and file services; connection to WAN; and accessing appropriate LAN segments

· Provide repair and maintenance for mobile devices

· Install, upgrade and repair EUC equipment (desktops, laptops, monitors, and associated peripherals)

· Provide software break/fix services and replacement of non-warranty assets for end users

· Provide network printers and scanner network connectivity, including providing network support for device configuration, for IP addressing, and direct TCP/IP output

· Provide warranty and break/fix support for networked printers and scanners

· Configure and support end users on mobile computing platforms

· Provide VIP support for equipment including desktop devices, mobile devices, display screens, video systems, docking stations, communication devices, direct attached printers, local printers, scanners, wireless networking, etc

· Create, change and remove printer configurations and queues based on requests and in accordance with SLAs

· Provide on-site hardware support for general troubleshooting and problems for end user computing technologies

· Provide regular, accurate, and timely feedback regarding customer requirements which shall include supervising assignments and maintaining timely communication with sales, operations, and branch office personnel.

· Utilize problem management database and systems to track and report on customer calls and requests.

· Communicate technical information to technical and non-technical team and customers.

· Deskside support services as required.

*JOB REQUIREMENTS/QUALIFICATIONS

Experience:

· Requires 5 years+ of related work experience

· Sound knowledge of imaging tools (Ghost, MDT)

· Sound knowledge of data backup and recovery tools (USMT)

· Installing, upgrading, and migrating to Windows 7/10

· Deploying Windows 7/10 in large enterprises

· Configuring hardware and applications

· Configuring network connectivity

· Configuring access to resources

· Configuring mobile computing

· Monitoring and maintaining systems that run Windows 7/10

· Configuring backup and recovery options

Job Type: Full-time

Schedule: 8 hour shift

  • Senior Desktop Support Engineer

    Vor 2 Tagen

    Frankfurt am Main, Hessen, Deutschland Advance Global IT Support (AGITS) Vollzeit

    The position of Senior Help Desk Support Specialist Computing performs troubleshooting, repair, and preventative maintenance of end user computing equipment and peripheral equipment at corporate locations.The candidate works on assignments of a diverse scope where analysis of data and hardware requires evaluation of identifiable factors. The candidate...

  • Desktop Support Coordinator

    Vor 2 Tagen

    Frankfurt am Main, Hessen, Deutschland LINCOLN INTERNATIONAL Vollzeit

    We are trusted investment banking advisors to business owners and senior executives of leading private equity firms and public and privately held companies around the world. Our services include mergers and acquisitions advisory, private funds and capital markets advisory, and valuation and fairness opinions. As one tightly integrated team of more than 1,200...

  • Desktop Support Coordinator

    vor 19 Stunden

    Frankfurt am Main, Hessen, Deutschland Lincoln International Vollzeit

    We are trusted investment banking advisors to business owners and senior executives of leading private equity firms and public and privately held companies around the world. Our services include mergers and acquisitions advisory, private funds and capital markets advisory, and valuation and fairness opinions. As one tightly integrated team of more than 1,000...

  • Senior Desktop Support Engineer

    Vor 3 Tagen

    Frankfurt am Main, Hessen, Deutschland In-Hire Vollzeit

    The position of Senior Help Desk Support Specialist Computing performs troubleshooting, repair, and preventative maintenance of end user computing equipment and peripheral equipment at corporate locations.The candidate works on assignments of a diverse scope where analysis of data and hardware requires evaluation of identifiable factors. The candidate...

  • IT Support Technician

    vor 1 Woche

    Frankfurt am Main, Hessen, Deutschland Fortis Hayes Vollzeit

    We are hiring for a Desktop Support Technician ‍𝗟𝗼𝗰𝗮𝘁𝗶𝗼𝗻: Frankfurt, GermanyWork Pattern: 3x days a weekStaff needed: 2x peopleDuration: 6-12 Months with a high chance for extentions.Skills and Qualifications Required:Over 24 months of work experience.Advanced knowledge in computer hardware, software applications, and Microsoft...

  • Desktop Support Engineer

    vor 1 Woche

    Frankfurt am Main, Hessen, Deutschland Techdravin Vollzeit

    The position of Deskside Technician – End User Computing performs troubleshooting, repair, and preventative maintenance of end user computing equipment and peripheral equipment at corporate locations.The candidate works on assignments of a diverse scope where analysis of data and hardware requires evaluation of identifiable factors. The candidate exercises...

  • ICT Desktop Support Engineer

    vor 2 Wochen

    Frankfurt am Main, Hessen, Deutschland Chapman Freeborn Airchartering Vollzeit

    Are you ready to charter your own career?The runway to success in global aviation begins here…Are you looking for an opportunity to work for a global brand where you can use your skills, be part of a diverse team and grow with a dynamic company?Chapman Freeborn is seeking anICT Desktop Support Engineerfor our team based out of ourCologne, Germanyoffice,...

  • ICT Desktop Support Engineer

    vor 1 Woche

    Frankfurt am Main, Hessen, Deutschland Chapman Freeborn Vollzeit

    Are you ready to charter your own career?The runway to success in global aviation begins here…Are you looking for an opportunity to work for a global brand where you can use your skills, be part of a diverse team and grow with a dynamic company?Chapman Freeborn is seeking an ICT Desktop Support Engineer for our team based out of our Frankfurt, Germany...

  • ICT Desktop Support Engineer

    vor 1 Woche

    Frankfurt am Main, Hessen, Deutschland Chapman Freeborn Airchartering Vollzeit

    Are you ready to charter your own career?The runway to success in global aviation begins here…Are you looking for an opportunity to work for a global brand where you can use your skills, be part of a diverse team and grow with a dynamic company?Chapman Freeborn is seeking anICT Desktop Support Engineerfor our team based out of ourFrankfurt, Germanyoffice,...

  • Data Center Support Technician

    vor 1 Woche

    Frankfurt am Main, Hessen, Deutschland Hamilton Barnes 🌳 Vollzeit

    Data Center Support Technician - FrankfurtWe are working with a German data-center provider, operating high-availability Tier 3 facilities based in Frankfurt/Mainz. They deliver secure, sustainable, and cutting-edge co-location, cloud and managed-hosting services — providing clients with green-powered, future-proof IT infrastructure.Their data centers...