Customer Success Associate
Vor 4 Tagen
**What you’ll do**:
- Be the first point of contact for our customers: answering questions, sharing advice, solving problems, and keeping satisfaction sky-high
- Jump on calls with leading brands and agencies, ensuring they feel supported, heard, and championed across our product and engineering teams
- Help design and scale our CX process - from building out a help center to improving in-app onboarding
- Support the launch of customer initiatives like events, webinars, and AMA sessions to engage and grow our user community
- Act as the voice of the customer, providing actionable feedback to marketing, sales, and product
**What we’re looking for**:
- 1-2 years of Customer Success or Support experience, ideally at a fast-growing startup
- A self-driven problem-solver who always goes the extra mile
- Ambition to learn fast, grow with the team, and take on real responsibility
**Bonus Points**:
- Experience with SaaS, B2B software, or marketing/SEO tools
- Familiarity with help desk systems, onboarding flows, or community-building
- Exposure to AI / SEO / growth tooling or customer support automation
- Experience working in a high-growth, venture-backed startup environment
**What we offer**:
- Exciting and challenging work with real impact and ownership at one of Europe’s fastest-growing Series A startups
- Regular team events and off-sites
- Aggressive equity compensation package
- Paid Uber Eats & Uber home when working late
- The most beautiful office space and work environment in Berlin
Compensation Range: €55K - €65K
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