Learning Coordinator

Blinkist connects people with powerful ideas from leading authors and experts to broaden perspectives, gain knowledge, and spark understanding in all areas of their life, both personal and professional.

Used by over 28 million people worldwide, Blinkist distills the key ideas from the most relevant, impactful books and podcasts. These can be read or listened to in 15-minute summaries, that we call Blinks.

Together with Go1, our parent brand, who gives organizations and their employees access to the largest curated e-learning library on the planet, we're on a mission to reach one billion learners as we unlock positive potential through a love of learning. ✨

**About The Role**:
Coaching by Blinkist is our add-on product offering that's here to make the best out of self-managed learning and cohort-based coaching. We offer group-based digital learning pathways led by world-class coaches and curated with our top-notch content to meet the special learning needs of our clients.

You will be working with the passionate & ambitious Learning Solutions team, a wide network of top-notch coaches and participants with different backgrounds from all around the globe who are hungry to learn and develop themselves. You will be part of the Delivery team that oversees the overall orchestration and management of our global programs and shapes the learning journeys of our participants.

**‼️ Please note this is a 6-month full-time contract.**

**What You'll Do**:

- **End-to-end management for our coaching pathways**: identify sessions' slots, manage calendar invites, ensure smooth delivery for all our sessions, own data collection for our pathways
- **Customer support**: own all touchpoints with our customers and participants, set up engagement channels and act as a main point of contact, resolve questions & ad-hoc issues
- **Preparation of coaching materials**: make sure that micro-sites, coaching decks & feedback surveys are in place and in high-quality
- **Administration of app accesses**: make sure that all participants have access to our app
- **Reporting**: prepare reports and analyze data to produce insights that will help us improve our offering
- **Maintenance of our databases**: update our coaches, pathways and sessions database
- **Continuous Improvement**: proactively come up with improvement ideas on our offering, processes and ways of working
- **Oversee our invoicing**

**What You're Great At**:

- Strong **growth mindset** and a curiosity for learning
- Ownership and accountability over your projects with the ability to **work asynchronously and autonomously** (we are a remote team across Europe)
- Getting things done, by demonstrating **high proactivity** with tasks & customer requests
- Excellent **organization skills** coupled with a great deal of flexibility: comfortable with shifting priorities, **ambiguity tolerant** and able to keep up with a fast-paced (and fun) environment
- **Strong customer focus**: confidently assist customers and respond to inquiries promptly, consistently, and with a sense of urgency.
- **Cross-functional collaboration**: work cooperatively with other team members and stakeholders across different time zones, displaying a high level of motivation and enthusiasm for your tasks

**What You Bring**:

- 2-3 years of relevant work experience, preferably HR, L&D, Client relationship management or Operations (bonus points for Edtech or Coaching)
- Fluent German speaker
- Hands-on experience with tools like: G-Suite, MS-Suite, Slack, Notion, Asana
- Experience working in a virtual, international environment is a plus

**Why Blinkist/Go1**:
Our unique culture of empowerment, mutual respect, and transparency has always been our defining characteristic. We support each other and carve out opportunities for every individual to develop and grow. We strongly believe that diversity powers innovation, thus we celebrate and support our differences, providing equal opportunities for employment and career growth. We embrace a flexible, remote-friendly way of working that supports different needs and lifestyles.

These are some of our most valued benefits:

- 30 PTO days + Wellbeing days + Learning days
- Flexible approach to work
- Monthly work-from-home or transport reimbursement
- Unlimited access to the Go1 Learning Hub and Blinkist app
- Volunteer leave to give back to the community

If you choose to join our team in Berlin, you'll have access to our modern office space in Neukölln and enjoy healthy plant-based meals prepared fresh every day by our very own chef.

We look forward to hearing from you ️

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