Car Repair Agent for 1st Level Customer Support
vor 2 Wochen
Car Repair Agent for 1st Level Customer Support (f/m/div.)Rosa-Luxemburg-Straße 16, 04103 Leipzig, GermanyFull-timeBosch Service Solutions Leipzig GmbHCompany DescriptionDo you want to turn your ideas into useful and meaningful technologies? Whether in the field of Mobility Solutions, Consumer Goods, Industrial Technology or Energy and Building Technology - with us you will improve the quality of life of people all over the world. Welcome to Bosch. For the support of our team in Leipzig as of the earliest possible date we are looking for a Car Repair Agent for 1st Level Customer Support (f/m/div.).We look forward to receiving your applicationJob DescriptionRespond to all calls, emails, and common requests for technical 1st level support.Analyse technical problems (root cause analysis) with cars and/or, light goods vehicles (LGV) and/or, heavy goods vehicles (HGV) of all brands and provide technical assistance to customers by all existing communication channels.Follow defined work instructions and escalation processes for all possible types of incidents.Track all incidents in our internal incident management system.Maintain communication with other Bosch sites, departments, and colleagues who are engaged into the support processes.Input for FAQ and knowledge database.Establish good relationships with colleagues and customers in order to achieve a correct flow of information.Willingness to work in the office and/or remote.QualificationsEducation: Completed vocational education as a master mechanic, automotive mechatronics technician (mechanics and/or electronics), automotive service technician or country equivalent certificate necessaryExperience and Know-how: Minimum 1-3 years of experience working in workshops with cars and/or LGV/HGV, basic knowledge of IT systems as well as professional experience in a customer facing position would be an advantageLanguages: Italian oral and written communication skills level C1 required and English oral and written communication skills level B2 required, German is a plusPersonality: service and solutions focusedYour way to work: customer orientation, professional communication, ability to work well in difficult situationsAdditional InformationAre you interested? Then we look forward to receiving your applicationYour contact for questions about the application process:Maria Naumann+49 341 99193 928
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Leipzig, Deutschland Bosch Gruppe VollzeitDo you want beneficial technologies being shaped by your ideas? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology - with us, you will have the chance to improve quality of life all across the globe. Welcome to Bosch.The Bosch Service Solutions Leipzig GmbH is looking forward to your...
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Technical Support Agent
vor 1 Woche
Leipzig, Deutschland MetaCompliance GMBH VollzeitAre you looking to kickstart your career in tech support within a fast-growing SaaS business? Do you have a passion for solving problems, helping customers, and developing deep expertise in a platform? If so, we’d love to hear from you! **About the Role**: We’re looking for a proactive and customer-focused 1st Line Customer Technical Support agent to...
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Car Repair Agent for 1st Level Customer Support
vor 2 Wochen
Leipzig, Deutschland Bosch Gruppe VollzeitDo you want beneficial technologies being shaped by your ideas? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology - with us, you will have the chance to improve quality of life all across the globe. Welcome to Bosch.The Bosch Service Solutions Leipzig GmbH is looking forward to your...
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Leipzig, Sachsen, Deutschland mgm technology partners VollzeitBei mgm entwickeln wir seit über drei Jahrzehnten komplexe Enterprise-Softwarelösungen und setzen mit unserer Low Code Plattform A12 auf modellgetriebene Softwareentwicklung.Auf Basis unserer Technologie entwickeln wir kontinuierlich eigene Tools und Lösungen für die Branchen Retail, Insurance und Public Sector.Modellgetriebene Entwicklung, Lean...
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Customer Support
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Leipzig, Deutschland Workstation Customer Care VollzeitOur client is a manufacturer of sportive cars. Due to the wide selection of different accessories the drivers have plenty of opportunities to equip their car individually and adapt it perfectly to their needs and lifestyle. Besides the printed catalogues drivers might have received when buying their car they often use the online shop to search for suitable...
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Customer Service Damage Department
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Advanced Customer Care Agent
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Leipzig, Sachsen, Deutschland Staffbase VollzeitAbout StaffbaseWe inspire people to achieve great things together. Our mission is to help organizations unlock the power of inspirational communication with the firstAI-native Employee Experience Platform. Ourindustry-leading and award-winning agentic AI communications channels- intranet, employee app and email solutions - create engaging experiences that...
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Leipzig, Deutschland BFI Unternehmensgruppe VollzeitLeipzig - Referenznummer: 151024-4-LEI - Kategorie - IT-Support - Anstellungsart - Festanstellung (ANÜ) - Veröffentlicht - 15.10.2024 Wer sind wir? - Die BFI Unternehmensgruppe ist ein deutschlandweit tätiger IT-Dienstleister mit Sitz in Nürnberg. Seit unserer Gründung im Jahr 1998 unterstützen wir unsere Kunden in spannenden Projekten rund um die IT...
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Seller Customer Service Agent – German speaker
Vor 7 Tagen
Leipzig, Deutschland Essence Coaching Group VollzeitSeller Customer Service Agent – German speaker Location: Lisbon, Portugal | On-site Employment Type: Full-time Languages: German + English Monthly salary: 1200 Euro gross Role Overview We are looking for German-speaking Seller Customer Service Agents to support sellers on a global digital platform. This role combines customer service and sales awareness,...
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1st Und 2nd Level Supporter
vor 1 Woche
Leipzig, Deutschland Tabel GmbH VollzeitWir suchen zum nächstmöglichen Zeitpunkt einen 1st & 2nd Level Supporter (m/w/d) für unseren Kunden. **Standort**: Leipzig **Branche**: IT-Administration Was Sie erwartet: - Sicherstellung der Systemstabilität und Datenverfügbarkeit - Klassifikation und Abarbeitung von Anfragen im IT-Helpdesk - Telefonische Betreuung der IT-Hotline während der...
