TECHNICAL CLIENT SERVICES MANAGER

Your Role As a Technical Client Services Manager, you will be part of a global team, providing exceptional support to our customers throughout their journey with 360T, one of the leading Foreign Exchange platforms worldwide. You will tackle a diverse range of tasks in a stimulating SaaS environment, serve as the primary contact for our clients, and enjoy significant growth opportunities. This role includes weekend availability, offering flexibility and variety in your work schedule.As 360T operates a 24/7 global support model, including weekends, this role requires a flexible mindset and occasional weekend availability to ensure seamless client coverage and continuity across time zones in a true follow-the-sun approach. Your Responsibilities Deliver outstanding service to both new and existing customersCultivate and maintain strong relationships with key client intermediariesAddress and resolve technical issues or business workflow challenges during initial client interactionsAssist clients in diagnosing hardware infrastructure problemsIdentify software issues and collaborate with internal teams to find solutionsEfficiently manage the escalation process for unresolved incidentsInvestigate and resolve trading issuesConduct regression testing across our platform's full range of products and featuresSupport account managers and clients during “go live” phases, resolving connectivity and technical issues with our Java-based client softwareKeep your knowledge of company products and services up-to-date and share it with clients Your Profile Bachelor's degree in a related field, university degree, or equivalent; computing-based disciplines preferred, but other degrees considered based on experienceUnderstanding of fundamental IT concepts: Java, TCP/IP, MacOs, Windows, web technology, log file analysis, performance/connectivity troubleshootingExperience in client services, middle office, or back office within a global markets sales & trading division, FX, or treasury environmentExceptional customer service skills, detail-oriented, and service-focusedExcellent organizational skills, ability to work under pressure, and meet tight deadlinesAbility to communicate technical/product information to non-technical audiencesSelf-motivated with a proactive work ethic and consistently high outputHigh proficiency in spoken and written EnglishCollaborate closely with global client service teams to ensure consistent, 24/7 support as part of our follow-the-sun coverage model, including weekend shifts Our Offer Clear career path: Possibility to switch between Software Development teams according to interests, projects, and skillsRegular Performance Appraisals: Continuous feedback to help you grow and excelLearning and Development: Access to growth opportunities, including our internal "360T AcademyDiverse Culture: Work in a multinational, multicultural environment that values collaboration and inclusionTeam Bonding: Enjoy social gatherings and a supportive team atmosphereWe offer an outstanding opportunity for a highly motivated individual to participate in the growth of a successful technology company in the financial sector. The position is based in Frankfurt am Main and is available immediately. How to Apply If your background and qualifications meet these specifications, please forward your application including your salary expectation and the earliest starting date by clicking the “Apply” button. Contact Irune Del BueyPeople & Culture ManagerGrüneburgweg 16-1860322 Frankfurt am Main About us 360T is one of the globally leading trading platforms for Foreign Exchange (FX). As Deutsche Börse Group’s powerhouse for FX, 360T provides a web-based trading technology for over-the-counter (OTC) instruments, integration solutions and related services. Since its inception in 2000, the company has developed and maintained a state-of-the-art multi-bank portal for foreign exchange, crypto, cash and money market products. With over 2,900 Buy-Side customers and more than 200 liquidity providers across 75 different countries, 360T is uniquely positioned to connect the global FX industry.Headquartered in Frankfurt am Main, Germany, 360T maintains subsidiaries in London (360 Trading Networks UK Limited), New York (360 Trading Networks Inc), Singapore (360T Asia Pacific Pte. Ltd.), Mumbai (ThreeSixty Trading Networks (India) Pvt Ltd), Kuala Lumpur (360 Trading Networks Sdn Bhd) and Dubai (360 Trading Networks (DIFC) Limited).