Account Management Director
vor 19 Stunden
Account Management Director DE
As we are entering the next chapter, customer satisfaction has been made the #1 priority and the cornerstone of the product & marketing led growth vision. To make it happen we will join forces to deliver excellent and consistent account management service to customers. In the meantime, the reactive support teams will complete the service offer by handling all immediate needs expressed by customers. The 2 main identified missions for this role:
Imagine a more proactive, personalized and consistent customer journey : create & implement a brand new Account Management type of service for HCPs to generate created and perceived value.What you'll do
Proactively get in touch with customers in calls/workshops to increase satisfaction and identify new ways to magnify the offered service, ensuring effective management of the customer lifecycle and minimizing churn risks.Direct teams in optimizing farming and upselling strategies, overseeing the customer journey from onboarding to value perception.Build a team of recognized strong experts in the company focusing on high value added actionsSpread the culture of customer centricity and increase awareness around user pain points - be inspired by Proactively keep transforming our ways of working, processes and habits/rituals with a constant sense of "emergency"Embody and promote Doctolib playbook & valuesWho you are
You could be our next team mate if you:
Live and breath User Centricity mindset and are obsessed by value / USP and usage Are able to build trusted and collaborative relationship with stakeholders & peersAre able to set innovative vision around Customer ServicesHave experience in leading large strategic transformation programs with key resultsAre result & impact orientedNow, it would be fantastic if you:
Have a good understanding of Sales organization and have a vision of how to make good synergies happenAre Product-oriented to make a seamless experience for our UsersHave a data-driven approachWhat we Offer you:
A stock option program for all DoctoliberQuarterly bonus and a competitive salary packageReimbursement of public transportation costs28 vacation days + 1 additional day for each completed calendar year of employment (max. 30 days)A 6-month structured onboarding program - the Doctolib AcademyContinuous training opportunities on various skills (English, soft skills, expertise)Transparent internal mobility offers for which everyone can applySolidarity Days: 2 days per year to support healthcare charities and make a positive social impactMental wellbeing through access to coaches and psychologists in collaboration with external partnersThe Doctolib Parent Care program, which includes extra parental leave (1 month), parent meetings and inspirational presentationsModern offices that promote exchange and well-beingA subsidized sports program with our partner Urban Sports ClubCompany health insurance with many extra health benefits such as subsidies for visual aids, dental treatment or naturopathyMeal budget and healthy snacks in the office, as well as regular breakfast or BBQ offersFinancial allowance in the event of relocation from abroadA flexible working mode, from hybrid to office-based workingFlexibility days: 10 days a year to work from another EU country or the UKInterview process & job infos
Interview with Talent AcquisitionInterview with Satisfaction LeaderPotential Lateral ITW with key business partner including a Case StudyFinal interviewJob Details
Permanent positionFull-timePlace of work: BerlinStart date: 01.07.2024Doctolib is an equal opportunity employer that values diversity. We welcome all applications and process them regardless of gender, religious affiliation, skin color, origin, sexual orientation, age, marital status or disability status.
All information submitted with this form will be processed by Doctolib for the purpose of managing applications. For more information about the processing of your application data by Doctolib, please click . If you wish to exercise your rights or have any questions about the processing of your data, you can contact us in writing at hr.dataprivacy@doctolib.com.
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