Lead - Client Success Manager, FinTech

Vor 5 Tagen

Frankfurt, Deutschland Nasdaq Vollzeit

Customer Success Manager - Regulatory ReportingLead - Client Success Manager (FinTech)As a Lead - Client Success Manager reporting to Associate Vice President of CSM, you’ll play a critical role in contributing to a mature and high-performing customer success management function, driving continuous improvement and excellence.You’ll thrive in this position if you’re collaborative, data-driven and strategic, have a global attitude, and bring a passion for innovation.Key ResponsibilitiesServe as the primary point of contact for customers in Europe, ensuring strong engagement and alignment with their strategic goals.Coordinate Nasdaq FinTech services and collaborate with internal teams (Sales, Delivery, Support, Engineering) to manage relationships, mitigate risks, and address critical issues.Lead executive business reviews and meetings to oversee projects, identify upsell and cross-functional opportunities, and handle partner concerns.Promote Nasdaq’s engagement model, build partner relationships, and drive measurable improvements in customer satisfaction.Continuously seek ways to enhance Customer Success services while understanding customer needs and accelerating adoption growth.Required QualificationsExtensive expertise in Customer Success, Account Management, or Professional Services within leading Consulting or SaaS environments.Proficient in English and German, with outstanding communication skills to influence and engage C-level executives, driving business outcomes.Tech-savvy with hands-on experience in top Customer Success platforms (Salesforce, Planhat, Gainsight, Power BI, ChurnZero) and a solid grasp of software development life cycles.Strategic combining strong eye for business with diplomacy and consensus-building to thrive in fast-paced settings.Proactive and results-oriented, highly adaptable, and committed to delivering outstanding service under deadlines.Preferred QualificationsDegree or equivalent experienceExperience in capital markets, FinTech, or regulated industry.This position will be located in Frankfurt and offers the opportunity for a WFH environment, with an expectation to travel occassionally when needed.Benefits & RewardsWe offer a competitive, well-rounded rewards package that supports you and your family - inside and outside work.In addition to base pay, we offer short-term incentives (bonus or commission) and long-term incentives (equity), where applicable, as well as the following benefits:Competitive base salaryAnnual bonusAnnual equity grantEmployee Stock Purchase Plan offering discounted company sharesPension PlanPrivate insuranceWork from (almost) anywhere – up to 20 days/year24/7 mental health support for you and your familyGlobal mentoring programUnlimited access to e-learning platforms

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