Customer Support Specialist
vor 9 Stunden
Job LocationStuttgart or remoteIntroSupport Customers and Help Shape the Future of Scroll SitesAre you looking for a versatile customer support role in a dynamic B2B software company? Are you a natural problem solver? We’re looking for a Customer Support Specialist to join our team and build strong relationships with our customers and support them on their journey to success.In this role, you’ll be the first point of contact for customers, supporting them throughout their journey—from evaluation to day-to-day usage. You'll work in a self-organized, agile team and collaborate with colleagues in cross-functional teams to support our app users in the best possible way.We offer flexible working hours, remote-friendly work, a tailored onboarding with a buddy, and an international work environment where transparency, ownership, and collaboration matter.Your Future RoleIn this role, you will:Act as the first point of contact for customers using Scroll Sites, responding to incoming support tickets in line with SLAs and support standards.Investigate and troubleshoot issues by reproducing problems, reviewing logs or support data, and documenting bugs in Jira.Independently organize and conduct screen-sharing sessions with customers when deeper support is required. Escalate complex or urgent cases to engineering, ensuring clear and structured communication.Contribute to and improve user-facing documentation based on recurring support cases and customer feedback.Capture customer requirements and feature requests clearly in Confluence, bringing the customer perspective into the team.Stay up to date with new product releases and features to provide accurate and confident support.Your BackgroundYou’ll be a great fit if you bring:At least 2-3 years of experience in a customer support or customer success role, ideally in a SaaS environment, with the ability to work independently and take ownership.A strong service orientation — helping others at work genuinely makes you happy.Excellent communication skills in English and confidence interacting with customers via email, screen-sharing, and live conversations.A structured and reliable way of working, with strong attention to detail and a sense of responsibility.Good to have:A basic understanding of web development and cloud technologies.Strong familiarity with the Atlassian ecosystem, especially ConfluenceConfidence in speaking and writing GermanYour ContactLotte KirgisPeople Operations TeamI’m happy to help with any queries. Let’s get in touch:+49 711 935 935 30About us We are K15t.Every day, we do our best to help others work better together and achieve better results. Alongside a great team, interesting projects, and a stunning work environment, you’ll receive a host of perks and benefits. You can check out our careers page or our social media profiles: Instagram TikTok Facebook Application Process At K15t, we’ve created a hiring process that’s easy to follow and transparent for candidates so you’ll always know what to expect from us. Learn more
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