Customer Support Specialist

Company Description

TeamViewer is a leading global technology company that provides a cutting-edge platform to remotely access, control, and support devices. Our software solutions empower our users and customers to bridge distances and digitalize their processes through seamless connectivity.

Our team is committed to quality and passionately leading the way in the fields of Augmented Reality, the Internet of Things, and Artificial Intelligence. With over 1.400 employees from more than 80 nationalities in 20+ locations worldwide, we are one global family. We believe that bringing together people from different backgrounds and experiences leads to better, more innovative solutions. One of the keys to our success is our culture, which enables employees to learn, grow, and contribute in meaningful ways.

Are you courageous and want to make an impact? Then join our winning team and help us create a world that works better.

**Job Description**:
Are you open, communicative and love working with a diverse range of customers to help them with their IT challenges? Then join our Customer Support Team and satisfy our customers by delivering an outstanding customer experience.
- Provide support to our customers by answering inquiries via our ticket system and support chat
- Prepare offers for prospect customers, tailoring solutions to their individual needs
- Show our software solutions to customers via online demonstrations, presenting functionality that will solve their individual IT challenges
- Work closely with all members of the Customer Support team to deliver a best-in-class experience for our existing and potential customers

**Qualifications**:

- University degree in the field of economics, or other relevant vocational education such as commercial or technical training
- Fluency in German and English is mandatory, other languages are a plus
- Windows® user knowledge desirable
- First professional experience in working in a customer focused role is a plus
- Determination, enthusiasm and willingness to learn
- High level of multi-tasking, open-mindedness combined with flexible and stress-resilient approach to work
- Working independently is just as important to you as team spirit
- Strong communication skills and passion for working with people

Additional Information
- ** Onsite Onboarding **in our HQ office for an optimal start
- ** Great compensation and benefits packages** including company achievement bonus and stock-based options, regular salary reviews
- Premiums for the private pension plan (**BAV**) up to the maximum amount are topped up by TeamViewer
- ** Public transport friendly** offices
- Option to **lease an e-bike** or use one of electric cars
- ** Special terms** for local gyms
- Access to _Corporate Benefits platform _with many **discounts**:

- Regular **T**eam events** and company-wide celebrations
- ** Open door policy**, no dress code rules, frequent all Hands and Leadership Lunches
- ** Hybrid **and **Flexible **work time with up to 50% home office
- ** Work From Abroad Program** allowing up to 40 days of work outside your contracting country
- We celebrate **diversity **as one of core values, join and drive one of the c-a-r-e initiatives together with us

TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race.