Senior Customer Success Manager

About UsAt Data Space Solutions, we are on a mission to enhance digital capabilities through seamless connectivity, empowering businesses and industries with secure, interoperable, and efficient digital solutions. As a BASF Group company, we bring trust, expertise, and deep industry knowledge in the automotive and chemical sectors. Our cutting-edge platforms, including CONXIFY and Path.Era, drive sustainable growth, transparency, and resilience across value chains.Your tasksWe are looking for a dynamic Customer Success Manager to join our team. In this role, you will play a pivotal part in ensuring customer satisfaction, engagement, and retention by fostering strong relationships and providing top-notch support. You will be the trusted advisor for our clients, helping them unlock the full potential of our digital solutions.Key ResponsibilitiesCustomer Onboarding & Adoption: Guide customers through the onboarding process, ensuring a seamless transition and effective utilization of our solutions.Relationship Management: Build and maintain strong, long-lasting customer relationships, acting as the primary point of contact.Proactive Support: Monitor customer usage and proactively address any challenges to ensure optimal experience and satisfaction.Training & Enablement: Conduct training sessions and develop resources to help customers maximize the value of our platforms.Feedback & Continuous Improvement: Gather customer insights and collaborate with internal teams (Product, Sales, and Engineering) to improve product offerings and user experience.Retention & Growth: Identify upselling and cross-selling opportunities to drive business growth while ensuring customer success.Data-Driven Approach: Leverage data analytics to measure customer engagement and success metrics, making informed recommendations for improvements.Your profileBachelor's degree in Business, Engineering, IT, or a related field.3+ years of experience in customer success, account management, or a related role in SaaS, digital solutions, or technology-driven environments.Strong understanding of digital platforms, regulatory compliance solutions, and data ecosystems such as Catena-X.Excellent communication, presentation, and problem-solving skills.Ability to build relationships with stakeholders at various levels within customer organizations.Proficiency in CRM tools and customer success platforms.A proactive, data-driven, and customer-focused mindset.Should be based in GermanyVery good knowledge of English and German mandatory. Chinese is an added advantage.Why us?Be part of an innovative, newly founded company that is shaping the future of digital ecosystems.Work in a fast-growing, tech-driven environment within a globally trusted BASF Group company.Opportunity to collaborate with top-tier clients in the automotive, chemical, and manufacturing industries.A supportive, flexible, and inclusive workplace that values professional development.100% remote work within Germany (primary residence in Germany is mandatory)25% of the Deutschlandticket will be sponsored in form of a jobticketInterested?If you are passionate about driving customer success in a digital-first world, we want to hear from you Join us in building digital ties for green growthAbout usData Space Solutions GmbH is committed to developing and providing digital applications that enable circular business models, fostering sustainable economic practices. We focus on enhancing data sovereignty and interoperability in line with EU regulations, specifically targeting the value chains in the automotive and chemical industries. By leveraging trusted digital ecosystems like Catena-X, we aim to drive innovation, sustainability, and efficiency within these critical sectors.