Senior Customer Success Manager
vor 2 Wochen
The Senior Customer Success Advisor (CSA) acts as a trusted partner to Rapid7 customers, helping them maximise the value of their cybersecurity investments. In this role, you will leverage your product expertise and domain knowledge to support customers in achieving their security goals while driving platform adoption and long-term success.About the TeamThe Customer Success team is responsible for ensuring customers achieve meaningful outcomes with Rapid7 solutions by building strong relationships and delivering strategic guidance.About the RoleAs a Senior Customer Success Advisor, your primary responsibility will be to guide customers in realising the full value of their Rapid7 products to support their cybersecurity objectives. Specifically, your focus will be to:Build and maintain strong, strategic relationships with key customer stakeholders Act as the primary point of contact to address inquiries, resolve issues, and drive customer satisfaction Provide product and domain expertise to ensure customers effectively adopt and optimise Rapid7 solutions Lead key customer engagements such as status reviews and Executive Business Reviews Identify and mitigate risks within customer accounts to support retention and renewal Advocate for customer needs internally to influence product and service improvements The skills and qualities you’ll bring include: 5–6+ years in Customer Success, Account Management, or Consulting within SaaS or high-tech (cybersecurity preferred) Strong interpersonal and communication skills, with proficiency in German (C1+) and English (B2+) Ability to develop customer strategies and drive product adoption for measurable ROI Solid understanding of technical concepts and security frameworks Experience partnering with both technical teams and senior stakeholders Strong project management, prioritisation, and problem-solving abilities Ability to identify and mitigate customer risks proactively Core Value Embodiment: Embody our core values to foster a culture of excellence that drives meaningful impact and collective success. We know that the best ideas and solutions come from multi-dimensional teams. That’s because these teams reflect a variety of backgrounds and professional experiences. If you are excited about this role and feel your experience can make an impact, please don’t be shy - apply today.#LI-KB2
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Senior Customer Success Manager
vor 2 Stunden
Munich, Bayern, Deutschland Retorio Vollzeit 80.000 € - 150.000 € pro JahrSenior Customer Success Manager(for Enterprise AI Coaching Platform)Retorio• Full-time • Munich or HamburgAbout UsWe are a dynamic AI start-up based in the heart ofMunich, setting the global standard forAI Coaching. While most AI companies are working on replacing human labor, we are unlocking the uniquely human strengths that drive lasting business...
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Senior Customer Success Manager
vor 2 Wochen
Munich, Bayern, Deutschland Rapid7 Vollzeit 60.000 € - 120.000 € pro JahrThe Senior Customer Success Advisor (CSA) acts as a trusted partner to Rapid7 customers, helping them maximise the value of their cybersecurity investments. In this role, you will leverage your product expertise and domain knowledge to support customers in achieving their security goals while driving platform adoption and long-term success.About the TeamThe...
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Senior Customer Success Manager
vor 2 Wochen
Munich, Deutschland ServiceNow VollzeitJob DescriptionAs a key member of the Customer Success team, you will be a trusted advisor and single point of contact for your portfolio of customers, guiding them on their post-sale journey to maximize the value of their ServiceNow investment. You will build strategic, long-term relationships with customers, drive adoption, and ensure business outcomes are...
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Customer Success Manager
Vor 5 Tagen
Munich, Bayern, Deutschland deskbird Vollzeit 60.000 € - 100.000 € pro JahrYour missionWe are seeking a proactive (Senior) Customer Success Manager to drive customer success and growth with our cutting-edge SaaS solution. In this role, you'll take full ownership of key accounts, empower customers to become true product champions, and collaborate closely with our Sales team on expansion opportunities.As part of deskbird, a...
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Customer Success Manager
Vor 7 Tagen
Munich, Bayern, Deutschland comstruct Vollzeit 700.000 € - 1.000.000 € pro Jahrcomstruct automates construction companies' commercial processes by extracting material data from delivery notes and invoices at the item level, enabling automated documentation, invoice entry, reconciliation, and workflows. We're looking for exceptional talent to help us empower the industry with smarter, more efficient solutions.We are looking for a...
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Senior Customer Success Manager
Vor 6 Tagen
Munich, Bayern, Deutschland Flowers-Software GmbH Vollzeit 60.000 € - 90.000 € pro JahrDeine RolleFlowers ist eines der am schnellsten wachsenden Tech-Startups in Deutschland. Wir glauben an Digitalisierung, Automatisierung und Optimierung und wollen entsprechende Prozesse für den gesamten Mittelstand zugänglich machen. Deshalb nutzen wir bahnbrechende KI-basierte Technologien, um Menschen dabei zu helfen, ihre Arbeitsabläufe auf eine neue...
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Senior Customer Success Manager
vor 2 Wochen
Munich, Deutschland Capmo GmbH VollzeitDeine RolleCapmo ist die Nr. 1 Bauprojektmanagement Software in der D-A-CH-Region – die smarte Projektassistenz für Bauleiter:innen, Projektmanager:innen und Architekt:innen.Unsere Mission: Wir digitalisieren den Bau, um Projekte effizienter, transparenter und stressfreier zu machen. Mit Capmo arbeiten bereits tausende Bauprofis an der Zukunft der...
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Customer Success Manager
Vor 5 Tagen
Munich, Bayern, Deutschland comstruct ICT Vollzeit 60.000 € - 100.000 € pro Jahrcomstruct automates construction companies' commercial processes by extracting material data from delivery notes and invoices at the item level, enabling automated documentation, invoice entry, reconciliation, and workflows. We're looking for exceptional talent to help us empower the industry with smarter, more efficient solutions.We are looking for a...
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Senior Customer Success Manager
vor 3 Stunden
Munich, Bayern, Deutschland Flowers-Software GmbH Vollzeit 60.000 € - 80.000 € pro JahrDeine RolleFlowers ist eines der am schnellsten wachsenden Tech-Startups in Deutschland. Wir glauben an Digitalisierung, Automatisierung und Optimierung und wollen entsprechende Prozesse für den gesamten Mittelstand zugänglich machen. Deshalb nutzen wir bahnbrechende KI-basierte Technologien, um Menschen dabei zu helfen, ihre Arbeitsabläufe auf eine neue...
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Customer Success Manager
vor 10 Minuten
Munich, Bayern, Deutschland Tanso Vollzeit 45.000 € - 75.000 € pro JahrBecome part of Tanso and leverage your customer success mindset for climate impact.To take an active role in helping leading industrial companies turn sustainability ambition into action, we are looking for a(Senior) Customer Success Manager (f/m/x).As a Customer Success Manager, you will guide customers through their sustainability management journey,...
