Senior Customer Advocacy Manager

Join TeamViewer, the leader in remote connectivity software. We harness the potential of cutting-edge technologies such as Augmented Reality and Artificial Intelligence to push the boundaries of innovation and shape the future of digitalization. Our team of more than 1,500 employees spans different continents, cultures and disciplines. With our inclusive values, we celebrate the unique perspectives and talents each individual brings to the table and foster a dynamic work environment where new ideas thrive. Become part of our winning team and help us create a world that works better. Responsibilities We’re looking for a strategic, hands-on leader to build and scale TeamViewer’s global customer advocacy program TeamViewer Voices. As the Customer Advocacy Marketing Lead, you will develop a powerful engine of raving fans: customers who openly share their success, participate in events, provide referrals, and strengthen social proof. You will drive initiatives that improve win rates, increase deal sizes, and elevate marketing ROI by identifying, engaging, and empowering advocates across the customer journey.The ideal candidate is passionate about customer storytelling, skilled at building engaging programs, and motivated to transform satisfied users into our strongest champions. Own the global customer advocacy marketing strategy, with a focus on increasing the number and quality of customer advocates, customer stories, reviews, and in-person engagements (e.g., customer events, executive meetings, etc.).Lead implementation and adoption of the new advocacy platform, TeamViewer Voices, in collaboration with stakeholders across Digital Delivery, CX, Sales, and Field Marketing.Align the Customer Advisory Board (CAB) program and other strategic customer engagement initiatives across regions.Partner with the CX team to integrate third-party review participation across platforms such as Gartner Peer Insights, Trustpilot, and G2 into the TeamViewer Voices platform.Embed customer proof points into global and regional campaign content, including demand generation programs, field events, website copy, sales enablement materials, and social media.Track, analyze, and report on program performance against defined KPIs.Collaborate with regional marketing teams to share best practices, align messaging, and ensure a consistent customer experience across all markets.Gather customer insights through surveys, feedback loops, and qualitative interviews to inform strategy and share findings with product and marketing teams. Requirements 7+ years of marketing experience with a demonstrated focus on customer advocacy programs, corporate communications, or customer marketing.Proven track record in customer program management, including advisory boards, councils, executive sponsorship programs, and user communities.Experience consistently delivering high-quality assets with creativity, attention to detail, and reliability.Customer-first mindset with a genuine passion for customer success.Exceptional communication skills for engaging both internal stakeholders and external customers.Strong project management capabilities with operational discipline.Highly organized, with demonstrated ability to manage multiple initiatives simultaneously.Strategic thinker with excellent tactical execution skills. What we offer Onsite Onboarding in our HQ office for an optimal startGreat compensation and benefits packages including company achievement bonus or sales bonus, company stocks and regular salary reviewsPremiums for the private pension plan (BAV) up to the maximum amount are topped up by TeamViewerPublic transport friendly officesOption to lease an e-bike (Germany only)Special terms for local gymsAccess to Corporate Benefits platform with many discountsRegular Team events and company-wide celebrationsOpen door policy, no dress code rules, frequent all Hands and Leadership LunchesHybrid and Flexible work time with up to 50% home officeWork From Abroad Program allowing up to 40 days of work outside your contracting countryWe celebrate diversity as one of core values, join and drive one of the c-a-r-e initiatives together with us TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race.