Head of Customer Success
vor 3 Wochen
About the Role
We are seeking a highly skilled and experienced Head of Account Management to join our team at Lightspeed. As a key member of our sales leadership team, you will be responsible for managing a team of Account Managers who are responsible for welcoming customers onto our platform and ensuring their success.
Key Responsibilities
- Manage the overall pipeline of new and existing customers joining the platform.
- Collaborate with the Head of Direct Sales to ensure a smooth handover process from deal to partnership.
- Refine and optimize current processes, including tools used to connect and maintain customer relationships.
- Hire, coach, and develop a high-performing team of Account Managers.
- Develop each team member to increase adoption of the platform and payments across existing customers.
- Ensure clear communications between the sales team and collaborate to complete setup checklists and hand over customers properly.
- Grow the customer base through up- and cross-selling opportunities by analyzing market opportunities and developing the team to provide effective solutions.
- Ensure the team exceeds its monthly MRR and KPI targets.
What We Offer
- A truly flexible hybrid work environment (3 days/week in office).
- Genuine career opportunities in a company creating new jobs every day.
- A team big enough for growth but lean enough to make a real impact.
- A range of benefits, including Lightspeed RSU program, unlimited paid time off, flexible working policy, health insurance, health and wellness benefits, and more.
About Us
Lightspeed is a company that's creating new jobs every day. We're a team of innovators, thinkers, and doers who are passionate about making a difference in the world. If you're looking for a challenging and rewarding career opportunity, we encourage you to apply.
-
Head of Customer Success Management
vor 2 Wochen
Berlin, Berlin, Deutschland voiio GmbH VollzeitUnsere HerausforderungWir suchen einen erfahrenen Head of Customer Success Management, der unsere Kunden zufriedenstellen und unsere Kundenbeziehungen stärken kann.Deine RolleAls Head of Customer Success Management bist du verantwortlich für die Entwicklung und Umsetzung von Strategien, Prozessen und Initiativen, die die Kundenzufriedenheit steigern und...
-
Head of Customer Success Management
vor 2 Wochen
Berlin, Berlin, Deutschland voiio GmbH VollzeitUnsere HerausforderungWir suchen einen erfahrenen Head of Customer Success Management, der unsere Kunden zufriedenstellen und unsere Kundenbeziehungen stärken kann.Deine RolleAls Head of Customer Success Management bist du verantwortlich für die Entwicklung und Umsetzung von Strategien, Prozessen und Initiativen, die die Kundenzufriedenheit steigern und...
-
Head of Customer Success
vor 4 Wochen
Berlin, Berlin, Deutschland Lightspeed VollzeitAbout the RoleWe are seeking a highly skilled and experienced Head of Account Management to join our team at Lightspeed. As a key member of our sales leadership team, you will be responsible for managing a team of Account Managers who are responsible for welcoming customers onto our platform and ensuring their success.Key ResponsibilitiesManage the overall...
-
Head of Customer Success
vor 4 Wochen
Berlin, Berlin, Deutschland Lightspeed VollzeitAbout the RoleWe are seeking a highly skilled and experienced Head of Account Management to join our team at Lightspeed. As a key member of our sales leadership team, you will be responsible for managing a team of Account Managers who are responsible for welcoming customers onto our platform and ensuring their success.Key ResponsibilitiesManage the overall...
-
Head of Customer Success
vor 1 Monat
Berlin, Berlin, Deutschland Lightspeed VollzeitAbout the RoleWe are seeking a highly skilled and experienced Head of Account Management to join our team at Lightspeed. As a key member of our sales leadership team, you will be responsible for managing a team of Account Managers who are responsible for welcoming customers onto our platform and ensuring their success.Key ResponsibilitiesManage the overall...
-
Head of Customer Success
vor 1 Monat
Berlin, Berlin, Deutschland Lightspeed VollzeitAbout the RoleWe are seeking a highly skilled and experienced Head of Account Management to join our team at Lightspeed. As a key member of our sales leadership team, you will be responsible for managing a team of Account Managers who are responsible for welcoming customers onto our platform and ensuring their success.Key ResponsibilitiesManage the overall...
-
Head of Customer Success Management
vor 3 Wochen
Berlin, Berlin, Deutschland voiio GmbH VollzeitUnsere HerausforderungWir suchen einen erfahrenen Kundenbeziehungsmanager, der unsere Kunden zufriedenstellen und unsere Kundenbeziehungen stärken kann. Als Head of Customer Success Management bist du verantwortlich für die Entwicklung und Umsetzung von Strategien, die die Kundenzufriedenheit steigern und das Team weiterentwickeln.Deine AufgabenStrategien...
-
Head of Customer Success Management
vor 3 Wochen
Berlin, Berlin, Deutschland voiio GmbH VollzeitUnsere HerausforderungWir suchen einen erfahrenen Kundenbeziehungsmanager, der unsere Kunden zufriedenstellen und unsere Kundenbeziehungen stärken kann. Als Head of Customer Success Management bist du verantwortlich für die Entwicklung und Umsetzung von Strategien, die die Kundenzufriedenheit steigern und das Team weiterentwickeln.Deine AufgabenStrategien...
-
Head of Customer Success Management
vor 2 Wochen
Berlin, Berlin, Deutschland voiio GmbH VollzeitUnsere HerausforderungWir suchen einen erfahrenen Kundenbeziehungsmanager, der unsere Kunden zufriedenstellen und unsere Kundenbeziehungen stärken kann. Als Head of Customer Success Management bist du verantwortlich für die Entwicklung und Umsetzung von Strategien, die die Kundenzufriedenheit steigern und das Team weiterentwickeln.Deine AufgabenStrategien...
-
Head of Customer Success Management
vor 2 Wochen
Berlin, Berlin, Deutschland voiio GmbH VollzeitUnsere HerausforderungWir suchen einen erfahrenen Kundenbeziehungsmanager, der unsere Kunden zufriedenstellen und unsere Kundenbeziehungen stärken kann. Als Head of Customer Success Management bist du verantwortlich für die Entwicklung und Umsetzung von Strategien, die die Kundenzufriedenheit steigern und das Team weiterentwickeln.Deine AufgabenStrategien...
-
Head of Customer Success Management
Vor 2 Tagen
Berlin, Berlin, Deutschland voiio GmbH VollzeitUnsere HerausforderungAls Head of Customer Success Management bei voiio GmbH bist du verantwortlich für die strategische Entwicklung und Umsetzung von Kundenbeziehungen, die zu langfristiger Kundenzufriedenheit und Loyalität führen.Deine AufgabenStrategische Planung und Umsetzung von KundenbeziehungenEntwicklung und Implementierung von Prozessen und...
-
Head of Customer Success Management
Vor 5 Tagen
Berlin, Berlin, Deutschland voiio GmbH VollzeitÜberblick über die RolleAls Head of Customer Success Management bei voiio GmbH spielst du eine Schlüsselrolle bei der Gestaltung der Kundenzufriedenheit und Loyalität. Du bist dafür verantwortlich, Strategien und Prozesse zu entwickeln, die die Kundenzufriedenheit stärken und das Team systematisch weiterentwickeln.Deine AufgabenStrategien und Prozesse...
-
Head of Customer Operations
vor 1 Woche
Berlin, Berlin, Deutschland birdie VollzeitAbout the RoleWe are seeking a highly skilled and experienced professional to lead our post-sales function in the German market. As our Head of Customer Operations, you will be responsible for building and managing a high-performing team that delivers exceptional customer experiences and drives business growth.Your key responsibilities will include:Building...
-
Head of Customer Operations
vor 1 Woche
Berlin, Berlin, Deutschland birdie VollzeitAbout the RoleWe are seeking a highly skilled and experienced professional to lead our post-sales function in the German market. As our Head of Customer Operations, you will be responsible for building and managing a high-performing team that delivers exceptional customer experiences and drives business growth.Your key responsibilities will include:Building...
-
Head of Customer Success Management
vor 2 Wochen
Berlin, Berlin, Deutschland voiio GmbH VollzeitDeine Rolle bei voiio:Als Head of Customer Success Management spielst du eine Schlüsselrolle bei voiio und priorisierst Kundenzufriedenheit, Loyalität und Bindung. Du bist dafür verantwortlich, Strategien, Prozesse und Initiativen zu leiten, welche die Kundenzufriedenheit stärken und das Team systematisch weiterentwickeln.Was du erwartest:Ein dynamisches...
-
Head of Customer Success Management
vor 2 Wochen
Berlin, Berlin, Deutschland voiio GmbH VollzeitDeine Rolle bei voiio:Als Head of Customer Success Management spielst du eine Schlüsselrolle bei voiio und priorisierst Kundenzufriedenheit, Loyalität und Bindung. Du bist dafür verantwortlich, Strategien, Prozesse und Initiativen zu leiten, welche die Kundenzufriedenheit stärken und das Team systematisch weiterentwickeln.Was du erwartest:Ein dynamisches...
-
Head of Customer Marketing
vor 4 Wochen
Berlin, Berlin, Deutschland Talon GmbH VollzeitAbout the RoleThe Head of Customer Marketing at Talon GmbH will spearhead a new sub-function focused on retaining and growing our customer base. This role is responsible for leading the marketing strategy across product adoption, upsell opportunities, customer communication, and advocacy programs. The Head of Customer Marketing will also collaborate closely...
-
Head of Customer Marketing
vor 4 Wochen
Berlin, Berlin, Deutschland Talon GmbH VollzeitAbout the RoleThe Head of Customer Marketing at Talon GmbH will spearhead a new sub-function focused on retaining and growing our customer base. This role is responsible for leading the marketing strategy across product adoption, upsell opportunities, customer communication, and advocacy programs. The Head of Customer Marketing will also collaborate closely...
-
Head of Customer Marketing
vor 3 Wochen
Berlin, Berlin, Deutschland Talon GmbH VollzeitAbout the RoleThe Head of Customer Marketing at Talon GmbH will spearhead a new sub-function focused on retaining and growing our customer base. This role is responsible for leading the marketing strategy across product adoption, upsell opportunities, customer communication, and advocacy programs. The Head of Customer Marketing will also collaborate closely...
-
Head of Customer Marketing
vor 3 Wochen
Berlin, Berlin, Deutschland Talon GmbH VollzeitAbout the RoleThe Head of Customer Marketing at Talon GmbH will spearhead a new sub-function focused on retaining and growing our customer base. This role is responsible for leading the marketing strategy across product adoption, upsell opportunities, customer communication, and advocacy programs. The Head of Customer Marketing will also collaborate closely...
