Customer Support Specialist

vor 1 Monat

Oranienburg, Brandenburg, Deutschland ORAFOL Europe GmbH Vollzeit
Job Description

We are seeking a highly motivated and customer-focused Customer Support Representative to join our team at ORAFOL Europe GmbH. As a key member of our sales team, you will be responsible for providing exceptional customer service and support to our national and international customers.

Key Responsibilities:
  • Process and resolve customer complaints and issues in a timely and professional manner
  • Communicate with customers to understand their needs and provide solutions
  • Verify and process returned goods
  • Collaborate with quality assurance and sales teams to resolve customer complaints
  • Issue refunds to customers
Requirements:
  • Completed commercial education or relevant work experience in customer service
  • Experience in complaint management is an asset
  • Fluent in German and English, additional languages are an advantage
  • Proficient in MS Office and ideally in an ERP system (SAP)
  • High level of service mentality, courtesy, and a friendly demeanor
What We Offer:
  • A competitive salary package, including Christmas bonus and holiday pay
  • A modern working environment with the latest technology
  • Free provision of beverages
  • Early responsibility and varied tasks
  • Training and further education opportunities
  • Active promotion of work-life balance, including 30 days of vacation and flexible working hours
  • Corporate benefits, business bike, and job ticket
  • A respectful and appreciative company culture

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