Senior Customer Support Specialist

vor 1 Woche

Berlin, Berlin, Deutschland Hive Technologies GmbH Vollzeit
{"h3": "About the Role"}

We are seeking a highly skilled and experienced Senior Customer Support Specialist to join our team at Hive Technologies GmbH. As a key member of our Customer Support team, you will be responsible for providing world-class support to our customers, ensuring they have a smooth and positive experience with our Hive App.

Key Responsibilities
  • Provide exceptional customer support via email, phone, and Google Meet, resolving issues efficiently and effectively.
  • Analyze customer feedback to identify areas for improvement and collaborate with the team to implement changes.
  • Maintain clear and professional communication with customers, ensuring timely and accurate responses.
  • Assist in managing day-to-day operations, including handling customer complaints, technical workarounds, and process documentation and optimization.
  • Create and maintain helpful resources, FAQs, and documentation to assist customers.
  • Drive customer satisfaction and retention, directly impacting our growth trajectory.
  • Support the team lead with quality assurance and feedback to stakeholders and team.
  • Be the voice of the customer across the company, presenting projects and results in the company All Hands.
  • Create business cases with data to pitch to stakeholders and lead projects impacting revenue.
Your Profile

We are looking for a creative problem-solver with a positive attitude, who has experience in a fast-paced start-up environment. You should be a fast-thinking leader who leads by example and loves firefighting, with excellent verbal and written communication skills.

What We Offer
  • Be part of a highly driven team of exceptional and experienced people in all domains.
  • Make an impact by joining a young company with an entrepreneurial culture operating at lightning speed.
  • You will be valued with attractive compensation, including virtual employee stock options for all full-time team members.
  • We support your well-being with 30 vacation days annually, a dedicated monthly wellness and productivity budget, and a sabbatical after three years with us.
  • We will get you set up with the latest technology and equipment to enable you to do your best work.
  • Enjoy free drinks, snacks, and regular team events, including off-sites.
About Us

We make better commerce operations for everyone. Hive's mission is to make commerce operations better - for brands, consumers, and ops partners. We seamlessly combine powerful technology with a network of leading operations providers, saving commerce brands on average 17% on costs and generating up to 24% revenue uplift.

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