Technical Support Expert

vor 4 Wochen


Köln, Nordrhein-Westfalen, Deutschland Trusted Shops Vollzeit
Deine Aufgaben

Als 1st Level Technical Support bist Du Teil unseres Produktteams und verantwortlich für die Unterstützung unserer Kunden bei der Integration von Trusted Shops Funktionen in ihre Onlineshops. Du identifizierst und beseitigst frühzeitig mögliche Hindernisse, ggf. in Zusammenarbeit mit dem Customer Success Management oder dem 2nd Level Technical Support.

  • Du stehst in direktem Kontakt mit unseren B2B-Kund*innen und beantwortest ihre technischen Fragen, z.B. zur Funktionalität und Integration von Trusted Shops Produkten in verschiedensten Shop-Software-Systemen.
  • Du stellst sicher, dass unsere Kund*innen alle Trusted Shops-Funktionen optimal in ihre Online-Shops integriert haben, um den größtmöglichen Nutzen aus unseren Produkten zu ziehen.
  • Du berätst unsere Kund*innen bei der Integration von Trusted Shops Produkten und unterstützt sie bei ihren ersten Schritten auf der Trusted Shops Plattform.
Dein Profil
  • Sehr gute (mind. C1 Niveau) Niederländisch- und Englischkenntnisse sind zwingend erforderlich. Andere Sprachkenntnisse sind von Vorteil.
  • Ausgeprägte Kund*innen- und Dienstleistungsorientierung sowie Teamfähigkeit
  • Klare und verständliche Darstellung und Erläuterung von technischen Informationen
  • Lösungsorientiertes Denken und sehr gute analytische Fähigkeiten
  • Grundlegendes Verständnis von Webtechnologien und keine Angst vor Quellcodes
  • Idealerweise erste Erfahrungen mit Shopsoftware-Systemen und Interesse, sich in diese einzuarbeiten
Das bieten wir Dir
  • Arbeite von dort, wo du dich am wohlsten fühlst - remote, im Office oder hybrid. Nutze zusätzlich die Option von Workation und arbeite temporär von einem anderen Standort innerhalb Europas
  • Unbefristetes Arbeitsverhältnis bei Europas Vertrauensmarke
  • 27 Urlaubstage + 3,5 zusätzliche freie Tage an Weihnachten, Silvester und Karneval
  • Buddy Programm (ein erfahrener Trustee steht Dir zur Seite)
  • Individuelle Weiterentwicklungsmöglichkeiten und interne Learning-Angebote
  • Events (Team Events, Unit Events, etc.)
  • Health Pass - kostenlose Online und Offline Sport-, Fitness- und Gesundheitskurse

BUILD A COMMUNITY OF TRUST WITH US - #cometotrust
Du bist Dir nicht sicher, ob Du bist, wonach wir hier suchen? Bewirb Dich
Bei Trusted Shops interessieren wir uns für Dich als Mensch - ob Du zu uns passt, ist unabhängig von Geschlecht, Nationalität, ethnischer und sozialer Herkunft, Religion/Weltanschauung, Behinderung, Alter sowie sexueller Orientierung und Identität. Trusted Shops bekennt sich klar zu Diversität und gegen Diskriminierung.



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