Customer Success Specialist

Vor 4 Tagen

Ismaning, Bayern, Deutschland Actindo AG Vollzeit
Customer Success Specialist

As a key member of our Voice of the Customer Program, you will play a pivotal role in managing our feedback ecosystem, ensuring that customer insights are collected, analyzed, and leveraged to drive actionable outcomes. This role offers a unique opportunity to gain hands-on experience in feedback management methodologies and contribute to the enhancement of our customer success strategies.

Key Responsibilities:

  • You will collaborate with cross-functional teams to design and implement various customer surveys, including Net Promoter Score (NPS), Customer Satisfaction (CSAT), and others.
  • You will monitor survey performance, identify trends, and recommend improvements to enhance response rates and data quality.
  • You will assist in the organization and facilitation of Customer Advisory Board meetings, gathering insights from key stakeholders to shape product roadmaps and strategic initiatives.
  • You will work closely with product development teams to implement in-product feedback mechanisms, ensuring seamless integration and effective data capture.
  • You will conduct quantitative and qualitative analysis of feedback data to extract actionable insights and trends.
  • You will prepare comprehensive reports and presentations for stakeholders, highlighting key findings and recommendations for improvement.
  • You will proactively identify opportunities to optimize feedback processes and enhance the overall customer experience.

Requirements:

  • You are currently pursuing a degree in Psychology, Statistics, Empirics, Business Administration, Marketing, or a related field.
  • You have strong analytical skills with a solid understanding of statistical concepts and methodologies.
  • You have a proficiency in data analysis tools such as Excel, SQL, or R/Python.
  • You have excellent communication and presentation skills, with the ability to effectively convey complex information to diverse audiences.
  • You are detail-oriented with a strong commitment to accuracy and data integrity.
  • You are self-motivated and able to work independently as well as collaboratively in a dynamic environment.
  • You have prior experience in customer success, market research, or data analysis is a plus.
  • You have a very good command of written and spoken German and English at B2 level.

Our Offer:

  • We offer you the opportunity to write your thesis (Bachelor's, Master's or Diploma) in our company.
  • Whether 100% remote or in our offices in Ismaning and Cologne - you work from wherever you like.
  • Free access to co-working spaces in over 120 countries.
  • Flexible working hours.
  • Supervision of final thesis, if desired, as well as the possibility of a full-time position after graduation.
  • Attractive salary with many extras.
  • Internet and meal allowance.
  • Fantastic workplace no matter where you are: we offer work equipment for home office and remote work.
  • Awesome team and company events – because the fun part should not be neglected.
  • Great company spirit: flat hierarchies, a lot of creative freedom, working independently, and, of course, a cool team.

About Us:

Actindo Core1 is the first MACH alliance certified composable ERP, PXM & OMS for 360° unified commerce. As a NextGen commerce operating system, we are giving brands, retailers, and manufacturers the ability to orchestrate any frontend, any backend, or any legacy system to use their data, accelerate workflows, and automate processes across systems, touchpoints, databases, data warehouses, AI solutions, and seamlessly integrate their legacy IT.

Our technology allows brands & retailers to choose the technology they need to stay relevant and launch fast and can be tailored to any business workflow, whether deployed as a flexible core solution or as a scalable layer on top of an existing ERP. We use low-code to address individual needs via visual interfaces with simple logic and drag-and-drop features instead of extensive coding languages.

We look forward to receiving your application.

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