Cloud Support Specialist
Vor 2 Tagen
ZONTAL GmbH is seeking a highly skilled Cloud Customer Support Engineer to join our team. As a key member of our support team, you will be responsible for providing exceptional customer support and ensuring that our customers receive the highest level of service.
Key Responsibilities- Proactively and reactively support customers, managing and resolving customer tickets in a timely and efficient manner.
- Develop and maintain a deep understanding of our cloud-based solutions, including AWS services and technologies.
- Collaborate with cross-functional teams to design, develop, and implement technical solutions that meet customer needs.
- Contribute to the growth and maintenance of our knowledge base and support portal.
- Participate in root cause analysis and problem management processes to identify and resolve technical issues.
- Stay up-to-date with industry trends and emerging technologies to ensure our customers receive the best possible support.
- 4-year degree in Information Systems or equivalent work experience.
- 4+ years of experience with AWS Cloud Solutions, including monitoring and observability.
- 2+ years of experience with ITSM tools, implementation, and practices such as ServiceNow and JIRA Service Management.
- Experience with developing in Python, PowerShell, JavaScript, C#, Java, etc., and ability to write and execute SQL and other scripts.
- 2+ years of experience in the Life Sciences space, with laboratory and clinical data experience highly preferred.
- 1+ years of experience with configuration management solutions.
- 1+ years of experience with network/server configuration for automated software deployment.
- ITIL Certification highly desired.
- Excellent written and verbal communication skills in English.
- Located in Germany.
ZONTAL GmbH offers a dynamic and challenging work environment, with opportunities for growth and professional development. If you are a motivated and experienced Cloud Customer Support Engineer looking for a new challenge, we encourage you to apply.
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