Cloud Support Specialist

vor 1 Tag

Aachen, Nordrhein-Westfalen, Deutschland ZONTAL GmbH Vollzeit
About the Role

ZONTAL GmbH is seeking a highly skilled Cloud Customer Support Engineer to join our team. As a key member of our support team, you will be responsible for providing exceptional customer support and ensuring that our customers receive the best possible experience.

Key Responsibilities
  • Proactively and reactively support customers, managing and resolving customer tickets in a timely and efficient manner.
  • Develop and maintain a deep understanding of our cloud-based solutions, including AWS services and technologies.
  • Collaborate with cross-functional teams to design, develop, and implement technical solutions that meet customer needs.
  • Contribute to the growth and maintenance of our knowledge base and support portal.
  • Participate in root cause analysis and problem management to identify and resolve issues.
  • Stay up-to-date with industry trends and emerging technologies to ensure our customers receive the best possible support.
Requirements
  • 4-year degree in Information Systems or equivalent work experience.
  • 4+ years of experience with AWS Cloud Solutions, including monitoring and observability.
  • 2+ years of experience with ITSM tools, implementation, and practices such as ServiceNow and JIRA Service Management.
  • Experience with developing in Python, PowerShell, JavaScript, C#, Java, etc., and ability to write and execute SQL and other scripts.
  • 2+ years of experience in the Life Sciences space, with laboratory and clinical data experience highly preferred.
  • 1+ years of experience with configuration management solutions.
  • 1+ years of experience with network/server configuration for automated software deployment.
  • ITIL Certification highly desired.
  • Excellent written and verbal communication skills in English.
  • Located in Germany.

ZONTAL GmbH is a leading digital hub for the pharmaceutical industry, delivering game-changing solutions to complex enterprises.

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