Aktuelle Jobs im Zusammenhang mit Cloud Support Specialist - Aachen, Nordrhein-Westfalen - ZONTAL GmbH
-
Cloud Support Specialist
vor 4 Wochen
Aachen, Nordrhein-Westfalen, Deutschland ZONTAL GmbH VollzeitJob SummaryZONTAL GmbH is seeking a highly skilled Cloud Customer Support Engineer to join our team. As a key member of our support team, you will be responsible for providing exceptional customer support and ensuring that our customers receive the highest level of service.Key ResponsibilitiesProvide proactive and reactive customer support, managing and...
-
Cloud Support Specialist
vor 4 Wochen
Aachen, Nordrhein-Westfalen, Deutschland ZONTAL GmbH VollzeitJob SummaryZONTAL GmbH is seeking a highly skilled Cloud Customer Support Engineer to join our team. As a key member of our support team, you will be responsible for providing exceptional customer support and ensuring that our customers receive the highest level of service.Key ResponsibilitiesProvide proactive and reactive customer support, managing and...
-
Cloud Support Specialist
vor 4 Wochen
Aachen, Nordrhein-Westfalen, Deutschland ZONTAL GmbH VollzeitJob SummaryZONTAL GmbH is seeking a highly skilled Cloud Customer Support Engineer to join our team. As a key member of our support team, you will be responsible for providing exceptional customer support and ensuring that our customers receive the highest level of service.Key ResponsibilitiesProvide proactive and reactive customer support, managing and...
-
Cloud Support Specialist
vor 4 Wochen
Aachen, Nordrhein-Westfalen, Deutschland ZONTAL GmbH VollzeitJob SummaryZONTAL GmbH is seeking a highly skilled Cloud Customer Support Engineer to join our team. As a key member of our support team, you will be responsible for providing exceptional customer support and ensuring that our customers receive the highest level of service.Key ResponsibilitiesProvide proactive and reactive customer support, managing and...
-
Cloud Support Specialist
vor 3 Wochen
Aachen, Nordrhein-Westfalen, Deutschland ZONTAL GmbH VollzeitAbout ZONTAL GmbHZONTAL GmbH is a leading provider of data platforms for the life science industry. Our mission is to deliver innovative solutions that enable our customers to achieve their goals.Job Title: Cloud Customer Support EngineerJob SummaryWe are seeking a highly skilled Cloud Customer Support Engineer to join our team. As a Cloud Customer Support...
-
Cloud Support Specialist
vor 1 Monat
Aachen, Nordrhein-Westfalen, Deutschland ZONTAL GmbH VollzeitAbout ZONTAL GmbHZONTAL GmbH is a leading provider of data platforms for the life science industry. Our mission is to deliver innovative solutions that drive digital transformation and improve the way our customers work.Job DescriptionWe are seeking a highly skilled Cloud Customer Support Engineer to join our team. As a Cloud Customer Support Engineer, you...
-
Cloud Support Specialist
vor 1 Monat
Aachen, Nordrhein-Westfalen, Deutschland ZONTAL GmbH VollzeitAbout ZONTAL GmbHZONTAL GmbH is a leading provider of data platforms for the life science industry. Our mission is to deliver innovative solutions that drive digital transformation and improve the way our customers work.Job DescriptionWe are seeking a highly skilled Cloud Customer Support Engineer to join our team. As a Cloud Customer Support Engineer, you...
-
Cloud Support Specialist
vor 2 Wochen
Aachen, Nordrhein-Westfalen, Deutschland ZONTAL GmbH VollzeitZONTAL GmbH offers a leading data platform for the life science industry. We make digital transformation a reality by delivering game-changing solutions to complex enterprises. Our goal is to reduce IT overhead, enable AI/ML applications, optimize time-to-market, and increase compliance. With offices in the US, Europe, and Asia, we support our customers...
-
Cloud Support Specialist
vor 3 Wochen
Aachen, Nordrhein-Westfalen, Deutschland ZONTAL GmbH VollzeitZONTAL GmbH is a leading provider of digital transformation solutions for the life science industry. We deliver game-changing solutions to complex enterprises, reducing IT overhead, enabling AI/ML applications, and increasing compliance.Key ResponsibilitiesProactively and reactively support customers, managing and resolving tickets in an accurate and...
-
Cloud Support Specialist
vor 3 Wochen
Aachen, Nordrhein-Westfalen, Deutschland ZONTAL GmbH VollzeitZONTAL GmbH is a leading provider of digital transformation solutions for the life science industry. We deliver game-changing solutions to complex enterprises, reducing IT overhead, enabling AI/ML applications, and optimizing time-to-market.Key ResponsibilitiesProactively and reactively support customers, managing and resolving tickets in an accurate and...
-
Cloud Support Specialist
vor 2 Wochen
Aachen, Nordrhein-Westfalen, Deutschland ZONTAL GmbH VollzeitZONTAL GmbH is a leading provider of digital transformation solutions for the life science industry. We deliver game-changing solutions to complex enterprises, reducing IT overhead, enabling AI/ML applications, and optimizing time-to-market.Key ResponsibilitiesProactively and reactively support customers, managing and resolving tickets in an accurate and...
-
Cloud Spezialist
vor 4 Wochen
Aachen, Nordrhein-Westfalen, Deutschland Ratbacher GmbH VollzeitCloud SpecialistWir suchen einen erfahrenen Cloud Specialist, der unsere Kunden bei der Digitalisierung unterstützt. Als Teil unseres Teams werden Sie an der Entwicklung von Cloud-Lösungen für unsere Kunden beteiligt.Verantwortlichkeiten:Entwicklung von Cloud-Lösungen für unsere KundenKooperation mit unseren Kollegen und externen PartnernErstellung von...
-
Cloud Spezialist
vor 4 Wochen
Aachen, Nordrhein-Westfalen, Deutschland Ratbacher GmbH VollzeitCloud SpecialistWir suchen einen erfahrenen Cloud Specialist, der unsere Kunden bei der Digitalisierung unterstützt. Als Teil unseres Teams werden Sie an der Entwicklung von Cloud-Lösungen für unsere Kunden beteiligt.Verantwortlichkeiten:Entwicklung von Cloud-Lösungen für unsere KundenKooperation mit unseren Kollegen und externen PartnernErstellung von...
-
Cloud Spezialist
vor 4 Wochen
Aachen, Nordrhein-Westfalen, Deutschland Ratbacher GmbH VollzeitCloud SpecialistWir suchen einen Cloud Specialist, der unsere Digitalisierungsprojekte vorantreibt und komplexe Mobilitätslösungen entwickelt.Hauptraumfeld:Cloud-Umfeld, Digitalisierung, MobilitätslösungenVerantwortlichkeiten:Entwicklung von Konzepten und Lösungen im Cloud-UmfeldKooperation mit Kollegen und externen PartnernUmsetzung von...
-
Cloud Spezialist
vor 4 Wochen
Aachen, Nordrhein-Westfalen, Deutschland Ratbacher GmbH VollzeitCloud SpecialistWir suchen einen Cloud Specialist, der unsere Digitalisierungsprojekte vorantreibt und komplexe Mobilitätslösungen entwickelt.Hauptraumfeld:Cloud-Umfeld, Digitalisierung, MobilitätslösungenVerantwortlichkeiten:Entwicklung von Konzepten und Lösungen im Cloud-UmfeldKooperation mit Kollegen und externen PartnernUmsetzung von...
-
IT Support Specialist
vor 1 Monat
Aachen, Nordrhein-Westfalen, Deutschland DocMorris VollzeitIT Support Specialist - Showcase Your Technical ExpertiseAre you passionate about technology and adept at troubleshooting? We are looking for a skilled IT Support Specialist to enhance our dedicated team at DocMorris.ResponsibilitiesWhat will your role entail?As an IT Support Specialist at DocMorris, you will serve as the main resource for our esteemed...
-
IT Support Specialist
vor 3 Monaten
Aachen, Nordrhein-Westfalen, Deutschland DocMorris VollzeitIT Support Specialist - Showcase Your Technical ExpertiseAre you passionate about technology and adept at troubleshooting? We are looking for a skilled IT Support Specialist to enhance our dedicated team at DocMorris.ResponsibilitiesWhat will your role entail?As an IT Support Specialist at DocMorris, you will serve as the main resource for our esteemed...
-
IT Support Specialist
vor 3 Monaten
Aachen, Nordrhein-Westfalen, Deutschland DocMorris VollzeitICT Support Specialist - Showcase Your IT ExpertiseAre you an IT enthusiast with a knack for troubleshooting? Do you thrive on resolving technical challenges? We are looking for a skilled ICT Support Specialist to enhance our vibrant team at DocMorris.ResponsibilitiesWhat will your role entail?As an ICT Support Specialist at DocMorris, you will serve as the...
-
IT Support Specialist
vor 1 Monat
Aachen, Nordrhein-Westfalen, Deutschland DocMorris VollzeitICT Support Specialist - Showcase Your IT ExpertiseAre you an IT enthusiast with a knack for troubleshooting? Do you thrive on resolving technical challenges? We are looking for a skilled ICT Support Specialist to enhance our vibrant team at DocMorris.ResponsibilitiesWhat will your role entail?As an ICT Support Specialist at DocMorris, you will serve as the...
-
IT Support Specialist
vor 1 Monat
Aachen, Nordrhein-Westfalen, Deutschland DocMorris VollzeitICT Support Specialist - Unleash Your IT ExpertiseAre you a tech-savvy individual with a strong enthusiasm for information technology? Do you possess a meticulous nature and a relentless drive to tackle IT challenges? We are currently seeking a skilled ICT Support Specialist to become a vital part of our energetic team at DocMorris.ResponsibilitiesWhat will...
Cloud Support Specialist
vor 2 Monaten
ZONTAL GmbH is seeking a highly skilled Cloud Customer Support Engineer to join our team. As a Cloud Customer Support Engineer, you will be responsible for providing exceptional support to our customers, ensuring their issues are resolved efficiently and effectively.
Key Responsibilities- Proactive and Reactive Support: Ensure that customers are supported proactively and reactively, managing and resolving customer tickets in an accurate and efficient manner.
- Excellent Customer Interaction Skills: Possess excellent customer interaction skills, including responsiveness, empathy, and a calm, measured communication style that provides customers with confidence and assurance.
- Task Management: Manage multiple tasks simultaneously and be an excellent self-starter and self-managed member of the team.
- Incident Management: Effectively ensure incidents and requests are recorded, classified, routed, escalated, and resolved, meeting ticketing quality standards.
- Event Management: Maintain visibility to and promptly respond to events and alerts to ensure incidents are created and ideally resolved before the customer must report themselves.
- Knowledge Base Contribution: Contribute to the knowledge base in a consistent, accurate manner and assist in growing and maintaining the support portal for customers.
- Issue Ownership: Own the customer's issue from beginning to end and be accountable for customer satisfaction issues and propose and drive solutions.
- Root Cause Analysis: Participate in or lead Root Cause Analyses and Preventive actions via the Problem Management process.
- SLA Management: Be intimately aware of customer SLAs related to services and support domains and ensure goals and progress towards achieving them are met or exceeded.
- Collaboration: Collaborate with and across Agile teams to design, develop, test, implement, and support technical AWS and related solutions.
- Infrastructure-as-Code: Ability to create, manage, and deploy infrastructure-as-code using CloudFormation or similar.
- Monitoring and Tracing: Ability to deploy, configure, and utilize monitoring and tracing services, such as Datadog, Grafana, etc.
- AWS Experience: AWS experience: EC2, ALB, S3, IAM, EKS, serverless (e.g., SNS, SQN, Lambda, dynamoDB), and similar services.
- Additional Technologies: Knowledge and experience with technologies such as MongoDB, Trino, Redis, Kafka, NATS, Grafana, Airflow, Prometheus, Kibana, Elasticsearch, Keycloak are an added plus.
- Supportability and Observability: Partnering with developers and architects as needed, champion, design, and implement supportability and observability into business-critical cloud-based Platform solutions with automation-first mindset, observability, container design patterns, and best-of-breed cloud tools and architecture practices.
- Troubleshooting: Excellent troubleshooting skills across technology types, layers, and with integrations and data issues.
- Disaster Recovery: Assist in or lead Disaster Recovery and Business Contingency Plan development and repeatable documented success.
- Service and Infrastructure Management: Continually evaluate service and infrastructure usage to effectively manage performance, capacity, and cost – automating solutions, removing toil wherever possible.
- Documentation: Contribute to technical documentation required to guide on-call engineers and on-board team members.
- Education: 4-year degree in Information Systems or equivalent work experience.
- AWS Experience: 4+ years of experience with AWS Cloud Solutions including monitoring/observability.
- ITSM Experience: 2+ years experience with ITSM tools, implementation, and practices such as ServiceNow and JIRA Service Management.
- Programming Skills: Experience with developing in Python, Powershell, Javascript, C#, Java, etc, and ability to write/execute SQL and other scripts.
- Life Sciences Experience: 2+ years of experience in the Life Sciences space. Laboratory and Clinical Data experience highly preferred.
- Configuration Management: 1+ years of experience with configuration management solutions.
- Network/Server Configuration: 1+ years of experience with network/server configuration for automated software deployment.
- ITIL Certification: ITIL Certification highly desired.
- Communication Skills: Excellent written and verbal communication skills in English.
- Location: Located in Germany.
