Business Process Monitoring Manager

vor 1 Monat

Karlsruhe, Baden-Württemberg, Deutschland EnBW Energie Baden-Württemberg AG Vollzeit

At EnBW Energie Baden-Württemberg AG, we are seeking a highly skilled Business Process Monitoring Manager to join our team. As a key member of our IT department, you will be responsible for ensuring the smooth operation of our IT systems, minimizing service disruptions, and aligning our IT infrastructure with our business objectives.

The ideal candidate will have a deep understanding of IT operations, technical and business process monitoring, software development, and common IT systems prevalent in European commodity trading. Your tasks and responsibilities will include:

  • Leading the design, implementation, and optimization of business process and IT service monitoring using EnBW frameworks, ensuring comprehensive coverage and alignment with business objectives.
  • Developing, configuring, and managing alarm systems for 24/7 operations, including setting thresholds, creating escalation policies, and implementing incident response protocols to ensure swift resolution of issues.
  • Providing expert consulting on the use of EnBW frameworks for monitoring and business process optimization, collaborating with IT service teams, developers, and business analysts to ensure the monitoring systems meet organizational needs.
  • Overseeing the technical administration, maintenance, and user management of the monitoring platform, ensuring it remains an easy-to-use, self-service tool that supports scalability and resilience.
  • Creating and maintaining a monitoring catalogue that details existing monitors and provides a framework for integrating monitoring data early in the development process to support automation and efficient operations.
  • Collecting, analyzing, and reporting on key business process metrics to identify bottlenecks, inefficiencies, and opportunities for optimization, and presenting insights through detailed reports and visualizations.
  • Implementing security monitoring within the EnBW environment to detect and respond to security incidents, ensuring all monitoring practices comply with relevant regulatory requirements and internal policies.

We are looking for a highly motivated and experienced professional who is passionate about bringing Trading IT services back to life in the event of fault and providing operational services within the highly complex technical world of Energy Trading. If you have a proven track record in the following domains, we encourage you to apply:

  • University degree in computer science, business informatics, mathematics, or a related field according to experience. Proven track record of relevant professional experience in IT.
  • Developing and implementing long-term IT monitoring strategies with a visionary mindset.
  • Proficient in using monitoring solutions like DataDog or Nagios for setting up dashboards, metrics, and alerts, with deep knowledge of its features, functionalities, and custom scripting for tailored monitoring solutions.
  • Strong experience with cloud platforms such as AWS, Azure, and GCP, including proficiency with cloud-native tools like Kubernetes and Docker, as well as Infrastructure as Code (IaC) tools like Terraform.
  • Skilled in data collection, analysis, and visualization, with expertise in data analysis tools and languages (e.g., SQL, Python, R), and capable of creating detailed reports and custom dashboards.
  • Experienced in setting up and managing monitoring and alerting systems, with knowledge of incident response protocols, log management tools (e.g., ELK stack), and playbook development.
  • Well-versed in security monitoring tools and practices, with an understanding of compliance standards, regulatory requirements, and experience in implementing security alerts and incident management.
  • Skilled in interpreting monitoring data to provide actionable insights, identify trends, and recommend improvements to monitoring systems, ensuring optimal performance and reliability.
  • Proficient in conducting impact analyses, managing risks, and overseeing change management processes, with a focus on communication, documentation, and continuous improvement of change-related activities.
  • Knowledge about commodity and energy trading is a plus.
  • Language Skills: English (mandatory), German is a plus.

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