Community Experience Lead

Vor 7 Tagen


Munich, Bayern, Deutschland WeWork Vollzeit

About WeWork

WeWork is a global platform that provides flexible workspace solutions to help businesses thrive.

About The Opportunity

Our Community team is responsible for enabling our members to create their life's work.

Key Responsibilities

  • Assume ownership and manage relationships with key accounts within multiple buildings.
  • Ensure all accounts have an assigned point of contact.
  • Meet with members to resolve issues and process terminations.
  • Serve as a point of escalation and make decisions on WeWork policies and procedures.
  • Monitor the Medallia escalation process and address alerts.
  • Be accountable for member retention, Net Promoter Scores, and satisfaction.
  • Review results regularly and implement building-specific plans to improve KPIs.
  • Lead building site tours for VIPs as needed.
  • Communicate business updates, process changes, and company initiatives to the team.

Requirements

  • 5+ years of experience in hospitality, marketing, multi-unit retail, startups, finance, consulting, or related fields.
  • 2+ years of management experience leading a team.
  • Bachelor's Degree or equivalent experience in Business, Marketing, Hospitality, or related fields.
  • Strong verbal and written communication skills, project management, and business operations experience.

Life At WeWork

We believe the magic of work is sparked by passion, diversity, and collaboration.



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