Community Experience Lead
Vor 7 Tagen
About WeWork
WeWork is a global platform that provides flexible workspace solutions to help businesses thrive.
About The Opportunity
Our Community team is responsible for enabling our members to create their life's work.
Key Responsibilities
- Assume ownership and manage relationships with key accounts within multiple buildings.
- Ensure all accounts have an assigned point of contact.
- Meet with members to resolve issues and process terminations.
- Serve as a point of escalation and make decisions on WeWork policies and procedures.
- Monitor the Medallia escalation process and address alerts.
- Be accountable for member retention, Net Promoter Scores, and satisfaction.
- Review results regularly and implement building-specific plans to improve KPIs.
- Lead building site tours for VIPs as needed.
- Communicate business updates, process changes, and company initiatives to the team.
Requirements
- 5+ years of experience in hospitality, marketing, multi-unit retail, startups, finance, consulting, or related fields.
- 2+ years of management experience leading a team.
- Bachelor's Degree or equivalent experience in Business, Marketing, Hospitality, or related fields.
- Strong verbal and written communication skills, project management, and business operations experience.
Life At WeWork
We believe the magic of work is sparked by passion, diversity, and collaboration.
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