Community Engagement Manager

vor 2 Monaten

Munich, Bayern, Deutschland WeWork Vollzeit

About WeWork

WeWork is a leading provider of flexible workspace solutions, empowering businesses to thrive in a global community. Our mission is to give members the support to do their best work and the space to take their ideas to new heights.

The Opportunity

We are seeking a highly skilled Community Engagement Manager to join our team. As a key member of our Community team, you will be responsible for delivering exceptional member experiences across multiple buildings.

Key Responsibilities

  • Assume ownership of member relationships and manage key accounts within your portfolio of buildings.
  • Ensure all members have an assigned point of contact and resolve issues in a timely and professional manner.
  • Monitor member satisfaction and Net Promoter Scores, and implement building-specific plans to improve KPIs.
  • Lead building site tours for VIPs and communicate business updates and process changes to the team.
  • Collaborate with the Building Operations team to ensure quality and upkeep expectations are met.
  • Oversee Community responsibilities for Member companies in buildings where Community is not present.
  • Lead and develop teams within your buildings to execute on business and member goals.

Requirements

  • 5+ years of experience in hospitality, marketing, multi-unit retail, startups, finance, consulting, or related fields.
  • 2+ years of management experience leading a team of individual contributors.
  • Bachelor's Degree or equivalent experience in Business, Marketing, Hospitality, or related fields.
  • Strong verbal and written communication skills, project management, and business operations experience.
  • Ability to lead and develop teams, and drive business results.

About You

We're looking for a talented and experienced professional who is passionate about delivering exceptional member experiences. If you have a strong track record of success in a similar role and are looking for a new challenge, we'd love to hear from you.

Life at WeWork

We're a diverse and inclusive community that celebrates individual perspectives and ideas. We're committed to creating a workplace that is welcoming and supportive of all employees, and we're proud to be an Equal Employment Opportunity and Affirmative Action employer.

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