Community Support Specialist

vor 2 Wochen

Munich, Bayern, Deutschland InterNations Vollzeit
Community Support Specialist

At InterNations, we're looking for a highly motivated and customer-focused Community Support Specialist to join our team. As a key member of our Community Support Team, you will play a vital role in ensuring our members have a positive and trustworthy community experience.

Key Responsibilities:
  • Provide individual support and guidance to our members in English, ensuring their needs are met and their concerns are addressed.
  • Enforce quality assurance measures to maintain the highest standards of community engagement.
  • Assist members with payment inquiries and complaints, providing timely and effective resolutions.
  • Identify and investigate breaches of our community guidelines, taking appropriate actions to maintain a safe and respectful environment.
  • Report bugs and issues that inhibit the user experience, collaborating with Product Teams to drive continuous improvements.
  • Gather and apply experience to identify knowledge gaps, maintaining public knowledge bases and improving member communication.
  • Track forum activity and address sensitive or potentially offensive content, ensuring a positive community experience.
  • Identify opportunities for operational efficiency and support cross-functional projects to optimize the user experience.
Requirements:
  • Career starter or 1+ years' experience in areas such as Customer Support, Online Operations, or Community Management.
  • Fluency in written and spoken English is essential, with additional languages a plus.
  • Passion for helping people and a user-centric mindset.
  • Affinity for social networking applications and platforms.
  • Tech-savviness, analytical-thinking, and problem-solving experience.
  • Communicative, assertive, reliable, and calm under pressure.
  • Open, collaborative, and a team player who enjoys working in an international environment.

We're an equal opportunities employer and welcome applications from diverse candidates. If you're passionate about community engagement and customer support, we'd love to hear from you. Please submit your application, including your CV and cover letter, today.

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