Aktuelle Jobs im Zusammenhang mit Technical Support Specialist - Berlin, Berlin - Adjust
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Technical Support Specialist
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Technical Support Specialist
vor 4 Wochen
Berlin, Berlin, Deutschland Productsup VollzeitAbout ProductsupProductsup is a Berlin-based company that has revolutionized the way product data is managed. We provide marketers with the technology they need to be in control, save time, and improve results.Job Title: Technical Support SpecialistWe are looking for a talented Technical Support Specialist to join our team. As a Technical Support Specialist,...
Technical Support Specialist
vor 2 Monaten
About the Role
We are seeking a highly skilled Technical Account Manager to join our Client Services team in Berlin. As a Technical Account Manager, you will be responsible for delivering exceptional customer experiences, retaining clients, and ensuring they are satisfied with our product.
Key Responsibilities
- Technical contact for clients within Adjust
- Support clients on using the Adjust product and resolve technical challenges
- Provide regular check-in calls with clients and enable their decision-making
- Collaborate across functions, including Engineering, Customer Success, and Product
- Troubleshoot and investigate issues using internal and external tooling
- Educate clients on the Adjust product and provide ideas for optimization and improvement
Requirements
- Knowledge of client expectations management
- Willingness to travel (when relevant)
- Problem-solving skills and enthusiasm for tackling challenging questions
- Excellent written and spoken communication skills in English and French
- Knowledge of AdTech, MarTech, MMPs, or similar companies within the SaaS industry
- Validated ability to independently acquire and apply technical knowledge
- Experience working with terminal and data extraction, transformation, and manipulation tools
- Experience using communication, productivity, and collaboration apps like Salesforce, JIRA, Confluence, Asana, etc.
- Understanding of apps, mobile app SDKs, and mobile tech solutions
Preferred Qualifications
- App development experience, publishing apps to stores, working with SDKs, etc.
- Development experience, experience in building scripts and tooling (Python, Javascript, CSS, HTML, etc.)
- Solid written and spoken communication skills in German
About Adjust
Adjust is a trusted partner for marketers around the world, providing a powerful measurement and analytics suite to drive better results. Our global team is composed of diverse team members with life experiences, backgrounds, and perspectives that mirror our customers. We seek outstanding candidates who demonstrate a commitment to diversity, equity, and inclusion through continuous learning and skill-building.
Perks and Benefits
- Opportunity to make an impact on the ad-tech industry working for a forward-thinking leader
- International, diverse teams with a strong focus on transparency, feedback, and fun
- Education opportunities for ongoing professional development and continuous learning
- Flexible workplace policy, allowing you to work from home or our office space
- Generous vacation policy with flexible vacation days
- Childcare program (Berlin only), paid parental leave
- Additional private health insurance
- Company Pension Plan with 40% employer contribution
- English and German classes to enhance collaboration with global colleagues and friends
- Discounted Gym Membership with Urban Sports Club
- Free annual BVG transportation ticket
- Wellbeing support with qualified therapists
- WFH program with remote online events (Coffee chats, team events, games, etc.)
- Relocation package and visa assistance for you and your family
