Customer Service Representative

Vor 5 Tagen

Hamburg, Hamburg, Deutschland Schenker Deutschland AG Vollzeit

Job Description

We are seeking a highly motivated and customer-focused individual to join our team at Schenker Deutschland AG as a Customer Service Representative.

Key Responsibilities:

  • Act as the primary point of contact for our customers, providing exceptional service and support.
  • Deliver comprehensive customer care, including product information, order management, and logistics support.
  • Collaborate with internal and external stakeholders to ensure seamless communication and issue resolution.
  • Develop and maintain strong relationships with customers, understanding their needs and preferences.
  • Stay up-to-date with product knowledge, industry trends, and company policies to provide informed support.
  • Work effectively in a fast-paced environment, prioritizing tasks and managing multiple customer interactions.
  • Participate in ongoing training and development to enhance skills and knowledge.

Requirements:

  • High school diploma or equivalent required; degree in a related field preferred.
  • Excellent communication and interpersonal skills, with the ability to work with diverse customer groups.
  • Strong problem-solving and analytical skills, with the ability to think critically and resolve issues.
  • Proficiency in Microsoft Office and other relevant software applications.
  • Ability to work independently and as part of a team, with a strong focus on customer satisfaction.

What We Offer:

  • A dynamic and supportive work environment.
  • Ongoing training and development opportunities.
  • A competitive salary and benefits package.
  • The chance to work with a leading logistics company and contribute to its success.

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