Site Director Munich
vor 2 Wochen
We are seeking a highly skilled and experienced Site Director to join our team at EF Education First. As a Site Director, you will be responsible for ensuring the successful execution of all ground logistics for our study abroad and gap year programs in Munich.
Key Responsibilities- Provide local oversight of program responsibilities to ensure smooth coordination of student support and program logistics, including meals, accommodation, transport, and activities.
- Represent EF Study Abroad and EF Gap Year through formal and informal contact with university partners, including their administrators, staff, and faculty.
- Advise students on local customs and academic policies, and support their cross-cultural adaptation to their host setting.
- Liaise with local partners and suppliers, including hotels, restaurants, and guides.
- Serve as a primary point of contact for troubleshooting academic program logistics, cross-cultural support, and student emergencies.
- Work collaboratively to support the safety and well-being of students and manage escalated emergencies.
- Lead engaging and experiential activities.
- Facilitate the inclusion of every person on the program and advance EF Study Abroad's overall DEIB efforts.
- Assist students in meeting their academic goals through regular progress checks throughout the academic term.
- Serve as the official point of contact for visiting EF staff and U.S. sending schools, including faculty from EF's university partners looking to make an initial site visit.
- At EF headquarters' discretion, travel with students, Student Life Coordinator, and Field Directors during course-related academic field visits.
- Work in partnership with the Student Life Coordinator to manage the quality of the program product, hotels, and activities.
- Prepare and submit regular program status reports to EF Zurich and Boston staff.
- Work with EF Zurich Operations teams, and Product Development and Customer Teams in the U.S. to funnel insights about programming or co-curricular opportunities for future programs.
- Continuously expand EF local knowledge of the region, including but limited to suppliers and logistics of the area.
- Review processes and approaches with an eye to continuously improve efficiency, quality, cost, and ultimately customer experience.
- Support students, at times, during non-traditional hours like evenings and weekends.
We are looking for a passionate and dedicated individual who is committed to fostering a supportive learning environment and possesses strong leadership and organizational skills. You should be someone who loves details and execution, and is able to bring vision to life to create a beautiful experience. You should thrive from challenges and problem-solving, and be able to navigate ambiguous situations and highly adaptable.
Requirements- Top skills we're looking for: Communication, Problem Solving, Customer Experience, Logistics and Organizational Skills.
- Fluent in English and the local language.
- Location expertise – deep experience with and understanding of the local host setting, culture and higher education.
- Strong understanding of U.S. higher education, gained through hands-on experience working with US university students and faculty.
- Must have a valid passport.
- Be authorized to work in local country, without needing visa sponsorship.
- Excellent leadership, communication, and interpersonal skills.
- Organizational skills and good attention to detail.
- Excellent ability to navigate ambiguous situations and highly adaptable.
- Ability to prioritize, take action & work well under pressure.
- Enthusiasm, positivity, resilience and a 'nothing-is-impossible' attitude.
- Comfortable with communication tools and technology.
- A strong interest or experience in working in international education and/or the travel industry.
- International travel experience.
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