Site Director Munich
vor 3 Wochen
EF Education First is seeking a highly motivated and experienced Site Director to lead our study abroad and gap year programs in Munich. As a key member of our team, you will be responsible for ensuring the successful execution of all ground logistics for our programs, working closely with students, local staff, and university partners.
Key Responsibilities:- Provide local oversight of program responsibilities to ensure smooth coordination of student support and program logistics.
- Represent EF Study Abroad and EF Gap Year through formal and informal contact with university partners, including administrators, staff, and faculty.
- Advise students on local customs and academic policies, and support their cross-cultural adaptation to their host setting.
- Liaise with local partners and suppliers (hotels, restaurants, guides, etc.).
- Serve as a primary point of contact for troubleshooting academic program logistics, cross-cultural support, and student emergencies.
- Work collaboratively to support the safety and well-being of students and manage escalated emergencies.
- Lead engaging and experiential activities.
- Facilitate the inclusion of every person on the program and advance EF Study Abroad's overall DEIB efforts.
- Assist students in meeting their academic goals through regular progress checks throughout the academic term.
- Serve as the official point of contact for visiting EF staff and U.S. sending schools, including faculty from EF's university partners looking to make an initial site visit.
- At EF headquarters' discretion, travel with students, Student Life Coordinator, and Field Directors during course-related academic field visits.
- Work in partnership with the Student Life Coordinator to manage the quality of the program product, hotels, and activities.
- Prepare and submit regular program status reports to EF Zurich and Boston staff.
- Work with EF Zurich Operations teams, and Product Development and Customer Teams in the U.S. to funnel insights about programming or co-curricular opportunities for future programs.
- Continuously expand EF local knowledge of the region, including but limited to suppliers and logistics of the area.
- Review processes and approaches with an eye to continuously improve efficiency, quality, cost, and ultimately customer experience.
- Support students, at times, during non-traditional hours like evenings and weekends.
- Top skills we're looking for: Communication, Problem Solving, Customer Experience, Logistics and Organizational Skills.
- Fluent in English and the local language.
- Location expertise – deep experience with and understanding of the local host setting, culture, and higher education.
- Strong understanding of U.S. higher education, gained through hands-on experience working with U.S. university students and faculty.
- Must have a valid passport.
- Be authorized to work in local country, without needing visa sponsorship.
- Excellent leadership, communication, and interpersonal skills.
- Organizational skills and good attention to detail.
- Excellent ability to navigate ambiguous situations and highly adaptable.
- Ability to prioritize, take action & work well under pressure.
- Enthusiasm, positivity, resilience, and a 'nothing-is-impossible' attitude.
- Comfortable with communication tools and technology.
At EF, we believe that the world is better when people try to understand one another. Since 1965, we have helped millions of people see new places, experience new cultures, and learn new things about the world and about themselves. Our culturally immersive education programs—focused on language, travel, cultural exchange, and academics—turn dreams into international opportunities.
When you join EF, you join a multicultural and diverse community working across 600 schools and offices in 50 countries, all with one shared mission of opening the world through education. Whoever you are, whatever you are passionate about—we welcome you and want you to bring that to work every day. EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender identity/expression, sexual orientation, age, religion, ability, parental status, experience, and everything else that makes you unique.
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