German Customer Support Specialist Hybrid in Malta
vor 4 Wochen
Are you ready to take your career to the next level? Cross Border Talents is seeking a skilled Customer Success Specialist to join our fast-paced team.
Role Overview:
We're looking for an innovative and personable individual who can handle customer inquiries and resolve issues exclusively through email and live chat. No phone support required
Key Responsibilities:
- Respond to customer inquiries via email with clear, timely communication
- Moderate user-generated content, ensuring adherence to company policies and standards
- Detect and address potential scams or fraudulent activities to maintain a secure online environment
- Log customer interactions and resolutions accurately for record-keeping
- Work collaboratively with team members to improve processes and enhance customer experiences
- Provide detailed, accurate information using the best tools and resources
- Achieve personal and team performance goals
- Collaborate with internal and client teams to deliver seamless support
- Attend training sessions to ensure compliance with moderation guidelines
- Support multiple workflows, clients, and markets as required
Requirements:
- Fluent in German (C2 level)
- Fluent in English (B2 level)
- EU citizenship or Maltese Residency Card
- 0-1 year experience in customer support
- Strong leadership, analytical, and communication skills
- Eagerness to learn and grow
Why Choose Us?
- Competitive Salary: €30,000 - €40,000 per annum
- Performance Bonuses: Earn rewards for your achievements
- Transportation Provided: Company transport from designated pick-up points
- Relocation Support: Assistance for a smooth transition
- Career Growth: Opportunities for advancement and professional development
- Hybrid Work Model: Flexible work options for a better work-life balance
About Our Benefits:
We recognize your skills and dedication by offering a competitive salary range of €30,000 - €40,000 per annum, plus performance bonuses and other benefits that support your growth and well-being.
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