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After Sales Service Coordinator: Customer Experience

vor 2 Monaten

Hamburg, Hamburg, Deutschland VELUX Group Vollzeit

About VELUX Group

VELUX Group is a leading international manufacturer of skylights and roof windows, offering a wide range of products that bring natural light and fresh air into homes and buildings.

Our Mission

We strive to create a brighter future for people and the planet by providing innovative and sustainable solutions for indoor living.

Job Summary

We are seeking a highly motivated and customer-focused individual to join our After Sales Service team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, resolving customer complaints, and ensuring customer satisfaction.

Key Responsibilities

  • Customer Service: Respond to customer inquiries, resolve customer complaints, and provide solutions to customer issues.

  • Order Management: Manage customer orders, coordinate with internal teams, and ensure timely delivery of products.

  • Inventory Management: Monitor and manage inventory levels, identify stock discrepancies, and implement corrective actions.

  • Communication: Communicate effectively with customers, internal teams, and external partners to ensure seamless service delivery.

  • Process Improvement: Identify areas for process improvement and implement changes to enhance customer satisfaction and service efficiency.

Requirements

  • Education: Bachelor's degree in Business Administration, Marketing, or a related field.

  • Experience: 2+ years of customer service experience in a fast-paced environment.

  • Skills: Excellent communication and problem-solving skills, ability to work in a team environment, and proficiency in Microsoft Office.

  • Language: Fluency in English (written and spoken).

What We Offer

  • Competitive Salary: Attractive salary package with opportunities for growth and development.

  • Benefits: Comprehensive benefits package, including health insurance, retirement plan, and paid time off.

  • Professional Development: Opportunities for training, mentorship, and career advancement.

  • Work-Life Balance: Flexible working hours, remote work options, and a supportive work environment.

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, please submit your application, including your resume and cover letter, to our online application portal.