Global Integration Specialist

vor 6 Stunden


Berlin, Berlin, Deutschland Talon GmbH Vollzeit
Role Overview

We are seeking a highly skilled Global Integration Specialist to join our team at Talon GmbH. As a key member of our organization, you will play a vital role in ensuring seamless integration of our API-driven platform with clients' ecosystems.

Your primary responsibility will be to take ownership of the integration process, troubleshoot repeat technical issues, and drive issue escalation and problem elimination. You will also own and manage a book of assigned customers, including Enterprises, focusing on API usage, retention, growth, and overall customer satisfaction.

To succeed in this role, you will work closely with Customer Success Managers and our Engineering team to provide exceptional client service. You will identify new technology partners and integration possibilities, manage customer expectations, and lead them to customer satisfaction.

Key Responsibilities:
  • Own and manage complex API integrations for assigned accounts
  • Work together with Customer Success Managers and Engineering team towards providing great client service
  • Identify new technology partners and integration possibilities
  • Manage customer expectations and lead them to customer satisfaction
Requirements:
  • Previous experience working as a Technical Account Manager, Integrations consultant or other related role
  • Experience with full ownership of complex API integrations for assigned accounts
  • Ability to successfully handle Enterprise accounts
  • Proven experience with SaaS-based products
  • High level of problem-solving attitude in a troubleshooting environment
  • Excellent customer focus with a polite, patient, caring, calm, and professional demeanor
  • High focus on data-driven decision making
What We Offer:
  • Competitive estimated salary: €60,000 - €80,000 per year, depending on location and experience
  • Great in-house industry knowledge and experience
  • Complex and scalable product in a niche market
  • Learning budget and LinkedIn Learning
  • 30 vacation days
  • In-house German language courses
  • Discounted Urban Sports Club membership and BVG ticket
  • Work-Dog-Balance, your best friend is more than welcome
  • Mental health support with Nilo.health
About Us

Talon GmbH is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. We do not make employment decisions on the basis of race, color, religious belief, ethnic origin, nationality, sex, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by company policy.



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