Customer Service Advisor
Vor 5 Tagen
ESET is seeking a dedicated Customer Care Specialist to enhance our team. In this role, you will be pivotal in assisting both new and existing customers and resellers in the DACH region with sales-related and technical inquiries. Your collaboration with internal and external sales teams, as well as the technical support department, will be essential in maintaining high levels of customer satisfaction.
Key Responsibilities:
- Addressing inquiries from customers and partners through phone and email communication
- Diagnosing technical issues and providing resolutions using remote management tools
- Coordinating with sales teams to track sales-related inquiries
- Keeping records and managing contacts within the CRM system
Ideal Candidate Profile:
- Completed a commercial or IT-focused education and/or possess relevant experience in customer service or sales support
- Excellent communication skills with a strong customer-centric approach
- Ability to work independently with a structured and proactive mindset
- Proficient in MS Office applications
- Familiarity with current Windows operating systems is advantageous
- Proficient in German with basic English language skills
What We Offer:
- A collaborative and open company culture
- A modern workplace with opportunities for growth in a dynamic organization
- A supportive and motivated team environment
- A competitive salary package, including a company pension scheme
- Flexibility to work remotely three days a week
- 30 days of vacation along with the option for a Workation
- Team-building events and celebrations
- Subsidized transportation and health benefits
If you resonate with this role and are eager to embrace a new challenge, we encourage you to explore this opportunity further.
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