Enterprise Support Team Lead

vor 3 Wochen

Berlin, Berlin, Deutschland KNIME AG Vollzeit
About the Role

We are seeking a highly skilled and experienced Team Lead to join our Enterprise Support team at KNIME AG. As a Team Lead, you will be responsible for leading a team of support engineers and ensuring that our customers receive exceptional support.

Key Responsibilities:

  • Lead a team of support engineers to provide timely and effective support to our customers
  • Develop and implement support processes and procedures to ensure high-quality support
  • Collaborate with cross-functional teams to identify and resolve customer issues
  • Provide regular feedback to the engineering and product teams on customer support experience
About KNIME AG

KNIME AG is a fast-growing international Enterprise Software company that builds innovative software to help individuals and organizations make sense of their data through an intuitive, visual approach to data analytics and through integrations to the most advanced data science and AI/ML techniques on the market.

Our software comprises two products: the free and open KNIME Analytics Platform and KNIME Business Hub, its commercial complement that allows for large-scale collaboration and dissemination of insights across an enterprise.

We are an open-source company that requires our team members to challenge and rethink conventional commercial strategies and ensure that the user – whether free or commercial – is at the center of every decision being made.

At KNIME AG, you'll gain experience working with industry leaders in their field – KNIME is used by many Fortune 500 enterprise customers, across 60 countries.

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