Enterprise Support Team Lead

vor 4 Wochen

Berlin, Berlin, Deutschland KNIME AG Vollzeit
About the Role

We are seeking a highly skilled and experienced Team Lead to join our Enterprise Support team at KNIME AG. As a Team Lead, you will be responsible for leading a team of support professionals to provide exceptional customer support to our global customer base.

Key Responsibilities
  • Lead a team of support professionals to provide timely and effective support to customers
  • Develop and implement support processes and procedures to ensure high-quality support
  • Collaborate with cross-functional teams to identify and resolve customer issues
  • Provide regular feedback and coaching to team members to improve their performance
  • Stay up-to-date with new technologies and trends in the industry to ensure our support team is equipped to handle complex customer issues
About KNIME AG

KNIME AG is a fast-growing international Enterprise Software company that builds innovative software to help individuals and organizations make sense of their data through an intuitive, visual approach to data analytics. We are committed to delivering high-quality support to our customers and are looking for a talented Team Lead to join our team.

Requirements
  • Proven experience in leading a support team and developing support processes
  • Excellent communication and leadership skills
  • Strong technical knowledge of data analytics and software development
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Fluency in English (both written and verbal)

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