IT Support Specialist
vor 3 Wochen
Exciting Opportunity in Hamburg
We are seeking a highly motivated and skilled First Level Supporter to join our team at GULP – experts united in Hamburg. As a key member of our support team, you will be responsible for providing top-notch technical support to our internal users.
Your Key Responsibilities
- Act as the first point of contact for internal users in first level support
- Analyze, record, and classify requests (tickets) independently
- Provide telephone, written, and personal support to users
- Meet response and processing times for support requests
- Solve simple queries and forward complex issues to second level support
- Support PCs, laptops, and printers in a client/server network environment
Your Profile
- Completed vocational training as an IT specialist for system integration or comparable training in the IT sector
- Excellent German and English language skills
- Independent and goal-oriented work style
- High degree of diligence, flexibility, and teamwork
- Strong quality awareness and quick comprehension skills
- Confident and professional appearance and excellent communication skills
What We Offer
- Attractive remuneration
- Flexible working hours
- Interesting and varied activities
- Exciting development opportunities
- Innovative and future-oriented working environment
- Numerous other benefits
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