IT Support Specialist

vor 4 Wochen


Bonn, Nordrhein-Westfalen, Deutschland SAP Leanix Vollzeit
Job Title: IT Support Engineer

We are seeking a highly skilled IT Support Engineer to join our team. As a key member of our IT department, you will be responsible for providing technical support and assistance to our employees.

Key Responsibilities:
  • Provide first-level technical support to employees via phone, email, and in-person
  • Assist in troubleshooting and resolving technical issues related to software and hardware
  • Collaborate with other teams to ensure seamless integration of IT services
  • Develop and maintain comprehensive training materials and technical documentation
  • Analyze support requests to identify trends and areas for improvement
Requirements:
  • Experience in a technical help desk or support role
  • Specialized knowledge of IT and Apple technologies, particularly in managing a fleet of Mac and iPhone devices
  • Excellent communication skills in English, both written and spoken
  • Customer-oriented mindset with the ability to adapt to changing environments
About Us:

SAP LeanIX is a leading provider of enterprise architecture management solutions. We empower organizations to create transparency and make informed decisions about their IT landscapes. Our software-as-a-service solutions are used by over 1,400 companies globally, including more than 10% of the Fortune 500.

We offer a dynamic and inclusive work environment, with opportunities for professional growth and development. If you are passionate about technology and committed to delivering exceptional customer service, we encourage you to apply for this exciting opportunity.


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