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IT Support Specialist

vor 1 Monat


Bonn, Nordrhein-Westfalen, Deutschland SAP Leanix Vollzeit
About the Role

We are seeking an IT Support Engineer (Apple) to join our team. As a key member of our IT department, you will be responsible for providing technical support to our employees, ensuring a reliable and efficient IT work environment.

Key Responsibilities
  • Provide first-level technical support to employees via phone, email, or in-person
  • Assist in troubleshooting and resolving technical issues related to software and hardware
  • Collaborate with the IT team to develop and implement effective IT processes and procedures
  • Participate in testing and integrating new technologies into our existing IT infrastructure
  • Contribute to the creation and maintenance of technical documentation and training materials
Requirements
  • Experience in a technical help desk or support role
  • Specialized knowledge of IT and Apple technologies, particularly in managing a fleet of Mac and iPhone devices
  • Excellent communication skills in English, both written and spoken
  • Customer-oriented mindset with the ability to adapt swiftly to changing environments
About Us

SAP LeanIX is a market leader in enterprise architecture management, driving the modernization of IT landscapes and continuous business transformation. Our software-as-a-service solutions empower organizations to create transparency, enabling them to visualize, assess, and manage the transition towards their target IT architecture.

We are committed to being an equal opportunity employer, valuing diversity and promoting a culture of inclusion. If you need an equitable interview process alternative, please let us know.