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Customer Service Sales Representative

vor 2 Monaten

Hamburg, Hamburg, Deutschland VSE Aviation Vollzeit
Job Summary

The Sales Representative is responsible for selling VSE Aviation products by identifying leads, educating prospects on products, building relationships, and providing customers with exceptional support. This role serves as a first point of contact between the customer and our business.

Key Responsibilities
  • Perform sales activities such as timely submission of quotes, order management, on-time shipping of products, and related after-sales activities.
  • Maintain existing program business levels and identify new business opportunities.
  • Work to maintain highest quality and service standards.
Customer Interaction
  • Communicate with customers to provide information about products and services.
  • Enter customer orders into the ERP system and ensure the order is executed to meet customer expectations.
  • Understand and transmit financial and technical information to internal and external customers.
  • Keep records of customer interactions or transactions.
Problem Resolution and Escalation
  • Support strategic opportunities, problem resolution, and escalated issues for customers.
  • Resolves customer complaints by investigating problems, developing solutions, and making recommendations to management.
Account Management
  • Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedules.
  • Participates in customer visits and includes relevant internal participants as needed.
Relationship Building
  • Establish and maintain a trusting, positive, and profitable relationship between the customer(s) and the Company.
  • Provide support for other departments with accurate and timely information to ensure customer expectations are met.
Requirements
  • High school Diploma or equivalent degree.
  • 2-3 years of relevant/technical work experience.
  • Proficient using various software, applications, and programs, including Microsoft Office.
  • Ability to function in a diverse, fast-paced service environment.
  • Reputable communicator through oral and written skills.
  • Ability to work independently or with others in a collaborative team environment.