Director of Client Engagement

vor 3 Wochen


Berlin, Berlin, Deutschland MRM Vollzeit

Job Summary:

MRM is seeking a seasoned professional to lead our client services team in Germany. As the Head of Client Services, you will be responsible for developing and maintaining strong relationships with our key clients, identifying opportunities for growth, and overseeing projects and campaigns across various disciplines.

Key Responsibilities:

  • Manage multiple large-scale client accounts, ensuring their needs are met and expectations exceeded.
  • Identify and present strategic opportunities for relationship growth to key stakeholders.
  • Oversee projects and campaigns across Customer Experience (CX), Customer Relationship Management (CRM), Loyalty, and Technology.
  • Lead and mentor the client services team, fostering a culture of collaboration and excellence.
  • Contribute to new business development efforts, leveraging your expertise to drive growth and revenue.

Requirements:

  • Proven experience in a similar leadership role, working with major clients in the automotive sector or related industries.
  • Deep understanding of MRM's core specialisms, including Business & Digital Transformation, CX, CRM, Content, and Social Media.
  • Proficiency in both German and English languages.
  • Exceptional communication and interpersonal skills, with the ability to build strong relationships with clients and internal stakeholders.

About MRM:

MRM is a global, award-winning integrated marketing agency with a presence in over 40 offices worldwide. We specialize in creating meaningful connections between brands and their customers, leveraging data-driven insights and innovative creative solutions to drive business results.

As part of the McCann World Group and the Interpublic Group, we offer the benefits of a world-class network while maintaining the entrepreneurial spirit of a smaller agency. Our collaborative approach and commitment to excellence make us an ideal partner for businesses seeking to drive growth and success in today's fast-paced market.



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