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Client Engagement Specialist
vor 2 Monaten
Client Engagement Specialist
At Dow Jones, we are seeking a highly skilled Client Engagement Specialist to join our team. As a key member of our sales team, you will be responsible for managing all renewal aspects of our relationships with a defined set of customers.
Key Responsibilities:- Develop and execute a retention strategy for assigned strategic accounts
- Provide regular reports to management highlighting high-risk renewal accounts and strategies to turn them around
- Ensure customer training and product utilization by working with the Product Training Specialist team and monitoring internal reports
- Oversee the renewal lifecycle, from pricing and contracting to invoicing and client support
- Support new sales into existing accounts to maximize customer return on investment
- Develop a deep understanding of our customers' businesses, industries, and needs
- Identify opportunities for increased revenue within assigned accounts and work with the sales team to pursue them
- Maintain accurate and up-to-date client records within our systems
- 1+ years of experience in customer engagement or sales
- Proficient in German and English
- Excellent project management and organizational skills
- Proficient in Microsoft Office suite and Google Drive
- Bachelor's degree preferred
- Comprehensive insurance plans
- Retirement benefits
- Fitness reimbursement and more
Why Join Us?
Dow Jones is a leading provider of news and information, and we are committed to providing our employees with a dynamic and supportive work environment. As a Client Engagement Specialist, you will have the opportunity to work with a talented team of professionals and contribute to the success of our company.
