Customer Service Representative
vor 4 Wochen
Customer Service Role Overview
At Chrono24, we strive to provide exceptional customer experiences for watch enthusiasts worldwide. As a Customer Service Representative, you will be part of our diverse team, supporting users from German- and English-speaking countries with their inquiries about buying or selling watches on our platform.
Key Responsibilities
- You will be the primary point of contact for customers, responding to their inquiries via phone and email.
- You will guide users through the purchasing process of our Trusted Checkout service, ensuring a seamless experience.
- You will work closely with our team to identify areas for improvement and implement changes to enhance our customer service.
- You will be responsible for maintaining a high level of customer satisfaction, resolving issues promptly, and providing excellent communication skills.
Requirements
- You must have a strong command of English and German, both written and spoken.
- You should be proactive, a team player, and able to act on your own initiative.
- Prior experience in customer service, customer support, or a call center is highly desirable.
- You should be able to think creatively and come up with innovative solutions to customer issues.
What We Offer
We believe in diversity and inclusion, and we strive to create a culture that values individuality and promotes growth. As a Customer Service Representative, you will have the opportunity to work with a talented team, learn from experienced colleagues, and develop your skills in a dynamic environment.
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