Platform Architect

vor 18 Stunden

Berlin, Berlin, Deutschland Sprinklr Vollzeit
About the Role

The Sprinklr Platform Architect plays a pivotal role in crafting and executing robust implementations for enterprise-grade clients, leveraging Sprinklr's suite of products and services. This critical position involves not only suggesting optimal solutions based on specific requirements but also adeptly articulating the trade-offs inherent in selecting one solution over another.

Key Responsibilities
  • Guide customers through a prescriptive solution design and manage technical implementation decision points.
  • Define solutions across the platform aligning with out-of-the-box capabilities.
  • Identify and design key integrations with 3rd party systems.
  • Support the sales effort through reviewing the solution design, implementation strategy, scope, level of effort and refining estimates as necessary before approving SOWs.
  • Analyze and translate business information and technical requirements into comprehensive architectural blueprint.
  • Engage with customer enterprise architects to position Sprinklr as the digital transformation platform integrated with core systems.
  • Establish and manage technical governance process.
  • Drive solid instance health by reviewing and guiding the remediation of configurations that do not align with Sprinklr best practices.
  • Collaborate with clients and Sprinklr teams to establish governance processes ensuring successful go-lives, end-user adoption, and ongoing support.
  • Advocate and champion Sprinklr's professional services best practices and industry use cases with clients.
Requirements
  • Preferred experience in technology consulting from Global System Integrator and/or SaaS/Cloud company architecting and deploying complex enterprise systems.
  • 8+ years in architect and consulting roles, focusing on technology (Digital/SaaS/Enterprise Software).
  • Fortune 500, Telco/call Center Network/Infrastructure and SaaS/Cloud enterprise architect experience.
  • Previous roles in Enterprise Architecture with relevant certifications (Togaf, IT4IT, CCIE, etc.)
  • Architecture experience in telephony, network, database, core data design, Security, integrations
  • 10+ years large program experience leading architecture and design
  • Experience working with functional business leaders to identify business objectives and develop outcome-focused roadmaps and requirements.
  • Expert level understanding of call center technology stack, communication platforms (CpaaS), Call Center platforms (CcaaS), workflow platforms and customer experience management systems including CFM, CRM, and CSM.
  • Understanding of systems architecture and ability to design scalable performance-driven solutions.
  • Understanding of key design patterns and large data volume limitations and best practices
  • Understanding of data sharing and visibility considerations and how these play into platform architecture
  • Familiarity with platform authentication patterns (SAML, SSO, OAuth)
About Sprinklr

We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.

We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world's most loved enterprise software company, ever.

We believe in our product: Sprinklr was built from the ground up to enable a brand's digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.

We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more.

EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we're more innovative, creative, and successful.

Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr's EEO Policy and EEO is the Law.

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