Aktuelle Jobs im Zusammenhang mit Client Engagement Specialist - Frankfurt am Main, Hessen - Dow Jones
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Frankfurt am Main, Hessen, Deutschland Dow Jones VollzeitJob DescriptionClient Engagement SpecialistAt Dow Jones, we are seeking a highly skilled Client Engagement Specialist to join our team. As a key member of our sales team, you will be responsible for managing all renewal aspects of our relationships with a defined set of customers.Key Responsibilities:Develop and execute a retention strategy for assigned...
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Frankfurt am Main, Hessen, Deutschland Dow Jones VollzeitJob DescriptionClient Engagement SpecialistAt Dow Jones, we are seeking a highly skilled Client Engagement Specialist to join our team. As a key member of our sales team, you will be responsible for managing all renewal aspects of our relationships with a defined set of customers.Key Responsibilities:Develop and execute a retention strategy for assigned...
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Client Engagement Specialist
vor 1 Monat
Client Engagement Specialist
Frankfurt/Berlin
We are seeking a highly skilled Client Engagement Specialist to join our team at Dow Jones. As a key member of our sales team, you will be responsible for managing all renewal aspects of our relationships with a defined set of customers.
Key Responsibilities:
- Develop and execute a retention strategy for assigned strategic accounts
- Provide regular reports to management highlighting high-risk renewal accounts and proposed strategies for turnaround
- Ensure customer training and product utilization through collaboration with the Product Training Specialist team and monitoring of internal reports
- Oversee the renewal lifecycle, from pricing and contracting to invoicing and client support
- Support new sales into existing accounts to maximize customer return on investment
- Develop a deep understanding of customer needs, including business groups, competitors, and current and developing needs
- Act as a client conduit for feedback and competitive intelligence to DJ Product, Content & Marketing
- Identify opportunities for increased revenue within assigned accounts and collaborate with the sales team to pursue these opportunities
- Maintain accurate and up-to-date client records within our systems
Requirements:
- 1+ years of experience in customer engagement or sales
- Proficient in German and English
- Excellent project management and organizational skills with a keen attention to detail
- Proficient in Microsoft Office suite and Google Drive
- Bachelor's degree preferred
Benefits:
- Comprehensive insurance plans
- Retirement benefits
- Fitness reimbursement and more
About Dow Jones:
Dow Jones is a leading provider of news and information to the world's top business entities. With a rich history dating back to 1882, we have grown to become a global news and information powerhouse, with prestigious brands including The Wall Street Journal, Dow Jones Newswires, Factiva, Barron's, MarketWatch, and Financial News.
We are committed to providing our customers with accurate, in-depth, and innovative information, and we are seeking a talented Client Engagement Specialist to join our team in achieving this goal.
